حنان الوقيان

• Greet customers, respond to questions and provide outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.

• Build and maintain a positive public image for the company through media, press releases and social media.
• Establishing and maintaining relationships with customers.
• Writing press releases and other media communications to promote clients.
• Planning or directing the development of programs to maintain favorable public and stockholder views of the organization's agenda and accomplishments.
• Coaching client representatives in effective communication with the public and employees.
• Studying the organization's objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services.
• Conferring with managers to identify trends and group interests and providing advice on business decisions.

• Manage discretionary portfolios for clients and company’s portfolio.
• Undertaking various key functions in analyzing market trends and financial data, and in forecasting business, industry and economic decisions.
• Execute other similar duties as per the direct manager’s instructions.
• Carry out financial analysis and evaluation of the local companies and prepare periodical reports about the financial changes in the position of each company with respect to profitability and other financial parameters.

• Manage discretionary and non discretionary portfolios for clients.
• Manage AL-Durra Islamic Fund
• Visit companies listed in KSE in order to analyze the company before building a new position.
• Undertaking various key functions in analyzing market trends and financial data, and in forecasting business, industry and economic decisions.
• Carry out financial analysis and evaluation of the local companies and prepare periodical reports about the financial changes in the position of each company with respect to profitability and other financial parameters.
• Conduct comparison between the performance of each company and the other companies in the different industries.

• Follow up the developments and the major resolutions taken in the Board of Director’s meetings regarding the distribution of changes to the company stock with respect to value, net profit and change in the assets up or down.
• Study the market position and the investors’ types.
• Follow up announcements issued by the Kuwait stock exchange, GCC stock exchanges, as well the different reports issued by the specialized institutions both governmental and private about the market performance. Also make efforts to find out the reasons for changes in the values and volume of the traded shares that are expected to rise.
• Establish periodical evaluation of the companies by attending the general assemblies meeting and identifying their financial positions as well as finding out their ongoing new developments.
• Collaborate with the work team at the department in establishing the investment funds and providing studies and reports to the clients about them as well, after the approval of the higher management on that.
• Execute other similar duties as per the direct manager’s instructions

Position: Credit Control Officer
Job Description: Ensure all consumer loans are with respect to Kuwait Laws, and company lending policies and procedures. Also, Study different loan cases and analyze the reasons to accept or reject the loan application depending on the customer’s financial position, age and other things. In Addition to, prepare reports for each case and decide whether it’s accepted or rejected.

Position: Customer Service Representative (CSR)
Job Description: Represented the Bank’s products and services to its potential customers through Tele-banking and sells products such as loans, accounts, credit cards and many other products. In Addition to ensuring that the Bank’s customers receive an adequate level of service or help with their questions and concerns.
Also, I have attended many courses regarding how to deal with all kind of customers and how to