Corporate reporting specialist
alfa telecommunications
Total des années d'expérience :14 years, 8 Mois
• Handling reporting function by sending accurate reports on regular basis.
• Re-engineering of the existing reports and adding figures (graphs, pie charts, bar chart.)
• Check the data from different sources.
• Analyze operational results and dashboards for the top management.
• Contact convenient departments to acquire the appropriate data.
• Monitor and consolidate corporate reports.
• Respond and execute new reports for new offers or products.
• Answer customer inquiries by clarifying desired information.
• Understand the impact of attitude in handling calls professionally.
• Effectively deal with job stress, angry callers, and upset customers.
• Use the most appropriate way to communicate with different behavior types on the telephone
• Resolve problems by clarifying issues, explore answers, implement solutions and escalate unresolved problems.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Maintain call center objectives and KPI set by the management.
• Assist in training new comers and helping them to achieve the KPIs.