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Elias Daoud, HR MANAGER

Elias Daoud

HR MANAGER·DOSTAL CATERING CO. LLC

United Arab Emirates

Diploma, إدارة مشاريع احتارفية

Work experience

Total years of experience: 19 years, 11 months

HR MANAGER

January 2025 - Present

DOSTAL CATERING CO. LLC

Dubai, United Arab Emirates

January 2025 - Present

1. Talent Acquisition & Workforce Planning: Oversee recruitment, selection,
and onboarding of staff across
al catering.
operations to ensure optimal workforce availabilty.
2. Employee Relations & Engagement: Build a healthy organizational culture through effective communication,
conflict resolution, and employee engagement initiatives.
3. Performance Management: Implement appraisal systems, set KPIs aligned with catering industry standards, and
support managers in evaluating employee performance.
4. Training & Development: Identify skill gaps and coordinate training programs to enhance staff capabilities in food
safety, customer service, and operational excellence.
5. Compensation & Benefits: Manage payroll, salary structures, and incentive schemes to ensure faimess and
competitiveness within the catering sector.
6. Compliance & HR Policies: Ensure adherence to labour laws, health & safety regulations, and internal company
policies.
7. Strategic HR Planning: Collaborate with management to align HR strategy with business goals, focusing on high-
quality service delivery in catering operations.
1. Check daily attendance, vacations and follow up all cases related.
Answer all questions and inquiries received by the HR unit.
Company industry:
Catering, Food Service, & Restaurant

Consaltante

January 2020 - Present

Syrian International Freight Forwarding & Logistics Association -SIFFA (NGO)

Damascus, Syria

January 2020 - Present

1- Attending Board of Directors and General Assembly meetings and expressing a legal opinion.
2- Representing the association with the International Federation of Shipping Companies (FIATA).
3- Participate with the Board of Directors in planning the development of the association from an international perspective.
4- Answering the inquiries and questions of the Board of Directors and the Executive Director from a legal standpoint.
- Any related work or task assigned.
Company industry:
Shipping
Job role:
Management

HR MANAGER

January 2024 - January 2025

SNOOKER PROJECT MANAGEMENT SERVICES AND CUNICS CO. LLC

Dubai, United Arab Emirates

January 2024 - January 2025

Company industry:
Financial Auditing

HR Manager

January 2024 - December 2024

Snooker Project Management Services and Clinics Co. LLC-

Dubai, United Arab Emirates

January 2024 - December 2024

Check Dalay attendance, vacations and follow up all cases related.
Answer all questions and inquiries received by the HR unit.
Find solution for any issue related employee. n
Company industry:
Economics & Financial Consulting

HR and Admin Manager

January 2020 - January 2024

Adonis Insurance Co. -(ADIR)

Beirut, Lebanon

January 2020 - January 2024

Company industry:
Insurance & TPA

HR AND ADMIN MANAGER

January 2020 - December 2023

ADONS INSURANCE Co. (ADIR)|

Damascus, Syria

January 2020 - December 2023

N o w e w n Find solution for any issue related employee.
Coordinate with PRO for employees governmental affairs.
Reviewee all vacancies, carry out initial interviews and on boarding.
Monthly payroll and wages.
Receive resignation - termination and address settlement.
-__ Any other task assigned by management.
1. Receiving annual employee evaluation requests from department heads in the company and referring to senior
management.
Support present and future business requirements by cultivating, engaging, motivating, and retaining talent.
Coordination with senior management to develop a strategy and plan for recruitment, training, development
and motivation when developing the companys business plan.
Participate and work to develop the companys plans and policies regarding employees.
Manage a performance appraisal system driving high performance, ensure legal compliance in all HR functions.
Conducting initial interviews for new employees.
Preparing the payroll schedule and submitting it to the General Manager for implementation.
Company industry:
Insurance & TPA

HR and Admin Manager

January 2016 - December 2019

Lama Construction:

Damascus, Syria

January 2016 - December 2019

1. Maintain accurate HR records and databases, ensuring confidentiality and compliance with data protection
regulations.
2. Implementing employee transactions and paying their dues in accordance with approved policies and procedures.
3. Implementing recruitment procedures that include announcing job vacancies, receiving applications, sorting CVs,
communicating with applicants, and organizing interviews.
4. Prepare HR-related documentation, such as employment contracts, offer letters, visa formalities and HR policies.
5. Contribute to HR projects and initiatives aimed at improving HR processes and enhancing employee engagement.
6. Updating employee records, attendance, departure, and vacation data in accordance with approved procedures.
7. Support performance management processes, including assisting with the appraisal cycle and maintaining
performance records.
8. Preparing salaries and benefits track inputs in accordance with the policies and procedures approved by the Fund.
9. Participate in any other tasks assigned to support the efforts of the Human Resources Department and prepare
monthly reports in accordance with established procedures.
10. Develop policy and work procedures manuals related to the scope of human resources work and provide proposals
and initiatives regarding developing the work of the human resources department in the company.
Company industry:
Construction & Building

HR AND ADMIN MANAGER

May 2016 - November 2019

LAMA CONSTRUCTION

Damascus, Syria

May 2016 - November 2019

Company industry:
Construction & Building

Regulatory and Governmental Afairs Specialist

July 2013 - December 2015

Syriatel

Damascus, Syria

July 2013 - December 2015

1. Prepare all Syriatel correspondences in coordination with the requested department as per Syriatel outgoing leters table. 2. Follow up on correspondence with partners and external entities. 3. Prepare and handle the strategic correspondences as per management directions. 4. Coordinate meetings between Syriatel and other partners and finalise our MOMs. 5. Prepare regular work reports and requests that are to be discussed with Regulatory Afairs and take action/escalate them based on priorities. 6. Verifying the contracts received from the legal department in terms of formality and completing their signature from the CEO 7. Payment of financial dues to government agencies related to contracts concluded with Syriatel (clients, employees and consultants). 8. Conducting police arrests as a result of the atack on the companys property and referring it to the legal department. 9. Visit external entities to maintain professional relationships with them. 10. Ensure the safety and cleanliness of Syriatel premises. _____________________________________________________________________________________
Company industry:
Telecommunications

REGULATORY AND GOVERNMENTAL AFFAIRS SPECIALIST

June 2013 - December 2015

SYRIATEL MOBILE TELECOMMUNICATION

Damascus, Syria

June 2013 - December 2015

Company industry:
Telecommunications

HR

January 2009 - January 2012

Options Group Holding

Dubai, United Arab Emirates

January 2009 - January 2012

1. Identifying job needs and conducting employment interviews . 2. Implementing employee transactions and paying their dues in accordance with approved policies and procedures. 3. Implementing recruitment procedures that include announcing job vacancies, receiving applications, sorting CVs, communicating with applicants, and organizing interviews. 4. Updating employee records, atendance, departure, and vacation data in accordance with approved procedures. 5. Preparing salaries and benefits track inputs in accordance with the policies and procedures approved by the Fund.
CV - Elias Daoud

6. Participate in any other tasks assigned to support the eforts of the Human Resources Department and prepare monthly reports in accordance with established procedures. 7. Develop policy and work procedures manuals related to the scope of human resources work and provide proposals and initiatives regarding developing the work of the human resources department in the company. _____________________________________________________________________________________
Company industry:
Industrial Production

POS In Charge

January 2006 - January 2009

Syriatel Mobile Telecommunication

Damascus, Syria

January 2006 - January 2009

Duties 1. Supervise the work of the Franchise staf. 2. Provide adequate answers to the inquiries of the Franchise team. 3. Prepare monthly plans, reports, and statistics of the Franchise center. 4. Coordinate with the Franchise operation coordinator to update the team with the new information that is
Related to the POS work flow. 5. Follow up non-resolved requests or complaints of Customers in coordination with the Franchise Operation coordinator. 6. Ensure proper reporting to the Franchise operation coordinator. 7. Prepare Swap plan for the Franchise team in Coordination with the Franchise operation coordinator. 8. Ensure that companys policies and new information are communicated to his team.
Responsibilities 1. Control and ensure the best quality of customer service ofered to the customers. 2. Maximize the productivity of Franchise team. 3. Develop successful Franchise team.
Authorities
• Evaluate the Franchise Staff.
Company industry:
Telecommunications

HR Coordinator

June 2003 - February 2004

Ofuq International Group

Damascus, Syria

June 2003 - February 2004

1.Increase job satisfaction and self-realization when staff to the highest extent possible.
2.Coordinates all aspects of Human Resources while reinforcing company policies and procedures to
the staff
3.Contribute to the maintenance of behavioral policies & work ethics.
4.Recruitment and Selection.
5.Compensation and Benefits System.
6.Performance Appraisal.
- Any other duties assigned to it in the scope of the occupation.
Company industry:
Banking
Job role:
Human Resources and Recruitment

Education

Coursera www,coursera.org

January 2023

January 2023

Diploma, إدارة مشاريع احتارفية

United States

Damascus Chamber of Commerce.

January 2022

January 2022

High school or equivalent, شروط التجارة الدولية

Syria

ASIA Center.

January 2021

January 2021

High school or equivalent, محاسبة

Syria

IFFA & Damascus Chamber of Commerce

January 2020

January 2020

High school or equivalent, الموارد البشرية

Syria

Damascus University

December 2011

December 2011

Bachelor's degree, Commerce And Law

Syria

DAMASCUS UNIVERSITY

February 2011

February 2011

Bachelor's degree, Commerce And Law

Syria

DAMASCUS UNIVERSITY

January 2011

January 2011

Bachelor's degree, القانون

Syria

Skills

Operation

Expert

POS

Expert

Statistics

Expert

Team Coordination

Expert

Customer Service

Expert

negotiation

Expert

SOCIAL MEDIA

Expert

PROJECT MANAGEMENT

Intermediate

AGILE MANAGEMENT

Intermediate

PUBLIC AFFAIRS

Intermediate

COORDINATING

Intermediate

BUSINESS PLANNING

Intermediate

PERFORMANCE APPRAISAL

Intermediate

COMPLIANCE TESTING

Intermediate

ORGANIZATIONAL CULTURE CHANGE

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

POLICY ANALYSIS

Expert

MS Office

Expert

PERFORMANCE ANALYSIS

Expert

legal consulting

Expert

problem solving

Intermediate

mobile

Expert

computer hardware troubleshooting

Intermediate

office work

Expert

HUMAN RESOURCES

Expert

RECRUITMENT STRATEGIES

Expert

SORTING

Expert

RECRUITING

Expert

ADMINISTRATION

Expert

DOCUMENTATION

Expert

FIXED ASSETS

Expert

outlook

Expert

operation

Expert

order

Expert

Managerial Skills

Expert

payroll

Expert

orientation

Intermediate

microsoft powerpoint

Expert

performance management

Expert

office administration

Expert

planning

Intermediate

mail

Expert

office management

Expert

legal administration

Expert

legal advice

Intermediate

oracle hr

Expert

legal management

Expert

legal affairs

Expert

public law

Intermediate

typing

Expert

marketing

Intermediate

logistics

Expert

ANALYTICS

Expert

BRANDING

Expert

CLEANLINESS

Expert

CONCURRENT VERSIONS SYSTEM (SOFTWARE)

Expert

CUSTOMER SERVICE

Expert

EMPLOYER BRANDING

Expert

PERFORMANCE MANAGEMENT

Expert

Operation

Expert

POS

Expert

Statistics

Expert

Team Coordination

Expert

Customer Service

Expert

AGILE MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

EMPLOYEE ENGAGEMENT

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

EMPLOYEE RELATIONS

Intermediate

INSTRUCTING

Intermediate

PROJECT MANAGEMENT

Intermediate

WORKFORCE PLANNING

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Memberships

Bar Association

.

August 2013

Training and Certifications

Certifications
Emirates driving license
ACCOUNTING PRINCIPLES
INCOTERMS
~The Arbitration of International Disputes
HRM
HR-Payroll - Compensation and Benefits
HR-Talent Acquisition
PMP
Training
HRM
Damascus Chamber of Commerce
INCOTERMS 2020
SIFFA by Damascus Chamber of Commerce
International Law in Action: the Arbitration of International Disputes
Coursera
PMP
Coursera by Google
Risk Management
Insurance company
Nov 2011
CS
Syriatel
Aug 2006

Hobbies and interests

Watching Movies - Fishing - Traveling