Elie Dagher

Achievements

• Built a team of over 100 engineers, including developers, testers, DevOps, quality assurance, support, and product managers, specializing in technology development for cloud, web, desktop, and mobile applications.
• Established a Project Management Office to provide guidance, execution, and support for projects.
• Created a Data Analytics team to foster a data-driven decision-making culture.
• Developed and implemented strategic initiatives for the SABIS® digital transformation vision.
• Played a key role in designing and developing a fully automated educational solution (K-12), consisting of a Learning Management System and a Student Information System, both on Oracle and Microsoft platforms.
• Implemented ODOO ERP solutions in less than 2 years for over 52 sites within 2 years, including financial, HR, and CRM modules.
• Delivered highly scalable cloud-based e-Learning SaaS solutions on Azure using multiple technology stacks.
• Adopted a continuous delivery strategy to meet time-to-market pressures by implementing DevOps practices and tools.
• Significantly enhanced productivity through the automation of internal procedures, workflows, and processes using Microsofts Team Foundation System.
• Established a Total Quality Management (TQM) environment to improve deliveries and meet customer expectations.
• Successfully turned around under-performing departments by implementing internal processes (CMMI Level III - ISO 9001:2008).
• Implemented Agile methodology and established Agile Release Trains (ART).

Job Profile

• Identify business potential by offering innovative solutions aligned with current business needs and trends.
• Create product roadmaps, goals, and objectives.
• Ensure project deliverables align with customer requirements.
• Lead the development of educational and financial software projects in coordination with Product Management and Quality Assurance teams.
• Develop and maintain productive business relationships with key decision-makers across client organizations.
• Maximize customer satisfaction through prompt issue resolution and high-quality service delivery.
• Monitor team performance and provide productivity enhancement feedback.
• Oversee global software operations at schools.
• Develop and ensure compliance with organizational objectives, documentation, and quality parameters.
• Define, implement, and automate internal work processes and procedures, providing technical directives based on requirements.
• Serve as the Management Representative for ISO 9001:2008 implementation.
• Prepare and manage budgets and financial targets.

Work Experience

Achievements

• Led a team of 10 IT professionals in the development, implementation, and maintenance of IT systems and applications.
• Developed and executed IT strategies aligned with business objectives to improve operational efficiency and customer satisfaction.
• Built an in-house team for Software Development.
• Developed new modules for the automatic generation of AUTO insurances; migrated hardware and operating system from SCO Unix to IBM R/S 6000.
• Upgraded IT infrastructure to set up real-time connections from branches to the main office.
• Implemented data analytics and business intelligence tools to support decision-making processes.
• Managed IT budgets, monitored expenditures, and identified cost-saving opportunities.

Job Profile

• Oversee the day-to-day operations of the IT department, ensuring that all systems are functioning properly and efficiently.
• Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional development.
• Spearhead three different technology groups: IT infrastructure support, software development, and software.
• Develop and implement IT strategies that align with the companys business objectives and support its growth.
• Manage IT projects from inception to completion, ensuring they are delivered on time, within budget, and meet the required standards.
• Manage relationships with external vendors and service providers to ensure the delivery of high-quality IT services.
• Prepare and manage the IT budget, ensuring cost-effective use of resources.
• Ensure that all IT operations comply with relevant laws, regulations, and industry standards.
• Stay updated with the latest technology trends and innovations, and implement new technologies that can enhance the companys operations.
• Monitor helpdesk activities.

Past Assignments

Job Profile

• Built several modules for INTEGRO France; managed Ftp file transfer protocol program, Client-server applications including emulation programs for BULL and IBM.

Past Assignments