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Elie Khazzoum, HHP & CC Service Manager

Elie Khazzoum

HHP & CC Service Manager

Samsung

Location
Lebanon - Beirut
Education
Bachelor's degree, Management
Experience
25 years, 10 Months

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Work Experience

Total years of experience :25 years, 10 Months

HHP & CC Service Manager at Samsung
  • Lebanon - Beirut
  • My current job since July 2016
Country Service Manager at National Pro Group - LG Electronics Levant
  • Lebanon - Beirut
  • November 2013 to December 2015

. Managing LG call center and LG mobile service center.
. Operating and monitoring Lebanon service quality.
. Supporting and monitoring Distributor service performance.
. Planning and enhancing after sales service network.
. Training service team to achieve customer satisfaction.

General Manager at CCI sarl ( Corporate Chain Identity )
  • Lebanon - Beirut
  • November 2009 to April 2013

- Managing the overall operation of the company structure.
- Directing full staff and monitoring the company’s structure.
- Handling the company’s mechanism and vision on business basis.
- Associated in company activities such as advertising, marketing, training, real estate, food services and restaurants.
- Managing a commercial center (CCI Center) including 17 offices, 2 restaurants and a night club with all its operations and facilities.

Manager, Invention at MindShare Kuwait
  • Kuwait
  • January 2007 to October 2009

- Strategic Media Planning.
- Consulting.
- Providing best service to clients.
- Presenting Innovative media and marketing ideas .
- Directing executive media planners and buyers.
- Handling biggest account in Kuwait such as (Zain telecomunications)

Sales and Marketing Manager at Alam Al-Tassameem Advertising Co.
  • Kuwait - Al Kuwait
  • November 2003 to December 2006

- Executing advertising projects for clients.
- Following up with clients and offering new products and ideas.
- Directing sales executives and supervising them.
- Achieving sales targets.
- Managing the overall operation with respect to design, production and installation departments.
- Specialized in 3M signage and digital printing commercial graphics.

Account Manager at L'Action Media Communications
  • Kuwait
  • August 2003 to October 2003

- Client Servicing and Public Relations Management.).
- Supervising, leading and controlling an operations team.
- Achieving advertising, marketing and sales targets (Media Planning).

Customer Sales Representative at GULF BANK
  • Kuwait - Al Kuwait
  • June 2001 to July 2003

- Professional Customer Service and Private Banking.
- Supervising and training new staff on banking system (Beam).
- Handling loans and fixed deposits.
- Chief teller and cash transactions.
- Handling the ATM machine, vault and branch keys.
- Banking operation and foreign exchange.
- Responsible on branch marketing.
- Face to face sales targeting.

Assistant General Manager at Specialized Equipment & Contracting
  • Lebanon - Beirut
  • June 1999 to May 2001

- Coordinating the overall operation with the general manager
- Recruiting and training
- Customer Service Coordinator

Workshop Supervisor at Egectron Car Filter Factory
  • Lebanon - Beirut
  • June 1997 to April 1999

- Employee supervisor and trainer
- Sales supervisor, in control over the sales and marketing department

Education

Bachelor's degree, Management
  • at Middle East University
  • June 2000

- Bachelor Of Business Administration, BBA

Diploma, Business Administration
  • at Middle East University
  • June 1998

- Associate in Arts in Business Administration, AA

Specialties & Skills

General Business Administration
+Endorse 0
Account Management
+Endorse 0
Media Planning
+Endorse 0
Marketing Strategy
+Endorse 0
Administration
+Endorse 0
Computer Literacy
+Endorse 0
Management Information System(MIS)
+Endorse 0
Microsoft Windows
+Endorse 0
Word
+Endorse 0
Powerpoint
+Endorse 0
Excel
+Endorse 0

Languages

Arabic
Expert
English
Expert
French
Beginner

Memberships

Lebanese Home for the Environment
  • Former Founder and President
  • January 1996
Lebanese Fire Prevention Association
  • Former Founder and President
  • March 1997
Youth Association for Social Awareness
  • Former Founder and Member
  • February 1994

Training and Certifications

Yes (Certificate)
Date Attended:
October 2000
Valid Until:
January 2001
Yes (Certificate)
Date Attended:
October 2007
Valid Until:
October 2007
IBS-4-1029-2003 (Certificate)
Date Attended:
April 2003
Valid Until:
April 2003
IBS-4-3937-2003 (Certificate)
Date Attended:
October 2003
Valid Until:
October 2003
IBS-4-3937-2003 (Certificate)
Date Attended:
October 2003
Valid Until:
October 2003
PTCKU0000045C (Certificate)
Date Attended:
January 2004
Valid Until:
January 2004
PTCKU0000045C (Certificate)
Date Attended:
January 2004
Valid Until:
January 2004
IBS-4-1029-2003 (Certificate)
Date Attended:
April 2003
Valid Until:
April 2003
IBS-4-3937-2003 (Certificate)
Date Attended:
October 2003
Valid Until:
October 2003
IBS-4-3937-2003 (Certificate)
Date Attended:
October 2003
Valid Until:
October 2003
IBS-4-594-2003 (Certificate)
Date Attended:
February 2003
Valid Until:
February 2003
Yes (Certificate)
Date Attended:
June 2008
Valid Until:
June 2008
IBS-4-3937-2003 (Certificate)
Date Attended:
October 2003
Valid Until:
October 2003

Hobbies

  • Swimming, racing, traveling.