Operation manager
Drs Nicolas&Asp
Total years of experience :17 years, 10 Months
Reduced operational expenses by 30% by streamlining branch operations.
Worked directly with Human Resources to streamline hiring and onboarding process.
Business Development: Developed new work standard procedures for customer service team which increased customer base by 20%.
Developed a service recovery standard procedure which retained 70% of customers base.
Collaborated with a team of 4 in the development of a new patient management software built in house.
Increased company savings by 25% through cross-functional geographical team coordination and development.
Developing and directly managing an after hour dental services team.
Safety Audit Led monthly safety audits to monitor employee behavior and ensure safety compliance with company policies and safety regulations.
Documented and resolved incidents which led to developing a full quality improvement and management process. Accreditation Member of risk management, policy management, quality, and safety management in the Australian accreditation committee.
-Implement security requirements associated with patient and handle all appointments scheduling.
-Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
-Maintain accurate records and files pertaining to staff schedules; maintains personnel records.
-Review statements, invoices, receipts, and charges.
-Manage time reporting and other changes affecting payroll.
-Work with direct reports to establish performance standards for work assignments, monitors work status and progress including goals and objectives.
-Develop staff through coaching, mentoring, rewarding, training, and guiding.
-Maintain a broad understanding of the principles of financial management - uses cost-benefit thinking to set priorities.
-Commit to a focus on continuous improvement of workflow processes and procedures.
-Knowledge of current medical and dental terminology in order to communicate with physicians, dentists, staff, and patients.
-Read and interpret documents such as professional journals, safety rules, operating and maintenance instructions, procedure manuals, and government regulations.
-Perform reports, business correspondence, and procedure manuals.
-Interact and communicate with a variety of people, form different cultures and nationalities both on a one-on-one basis and in meetings and group presentations.
-Work with mathematical concepts such as probability and statistical inference; ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
-Define problems, collects data, establish facts, and draw valid conclusions.
-Practice’s compliance with internal, local and international regulatory and accreditation bodies through regular attendance of relevant meetings.
-Maintain healthy communication within the practice to ensure smooth flow of operations.
-Admit and Discharge Patients.
-Prepare Pre-admission lists for Ward Staff.
-Prepare patient Charts for admission inclusive of blank charts and pre-admitted charts collation.
-Confirm financial status with Health Funds & Insurance Companies (cover checks)
-Handle general Patient / Visitor enquiries.
-Balancing hospital bed census.
-Provide assistance to Finance & Administration Manager, Admissions Supervisor or CEO.
-Demonstrate a total commitment to Total Quality Management and Quality Assurance by participating in these activities.
-Ensure sensitivity and respect for the rights and privacy of patients, visitors and staff..
-Maintain professional conduct in attitude and performance to ensure professional standards are maintained.
-Determine patient invoice by capturing services noted in patient chart; clarifying services with physicians.
-Issue invoices by entering service data; calculating charges; mailing invoices.
-Resolve billing issues by discussing contracts with third-party payer; explaining insurance contract with patient; negotiating settlement.
-Maintain patient and invoice files by entering and adjusting data.
-Provide billing information by collecting, analyzing, and summarizing third-party billings, accounts pending, and late charges data and trends.
Masters in business administration
• B.A in Political and Administrative Sciences, Lebanese University- section 2 Jal El Dib 2010.
