Admin and Legal Assistant
Squire Patton Boggs
Total years of experience :12 years, 1 Months
Respond to individual and TO enquiries, prepare revenue reports, manage
online availability on GDS, OTA and booking engines, manage group
bookings, assist the manager in daily tasks, represent in departmental
meetings, deal with complaints and VIP enquiries.
Support different departments enhancing standards on all operations.
Handle customer relations, complaints, requests and reviews, cooperating with managers to respect and follow health and safety policies, supporting
and guiding staff. Supervising events and banquets activities.
Acting Brasserie Manager for 6 months: manage busy operation and recruit,
conduct periodical reviews, take disciplinary actions, conduct investigations, plan weekly rosters, train, control inventories, monitor wastage, manage payrolls, launch incentive plans, prepare reports and analysis.
Assist Rooms Division Manager/Vice Director in projects, prepare statistics,
forecasts and revenue reports, assist in sales projects (contracts, brochures,
marketing design, journalist site inspections).
Support reservation department implementing new procedures, supervise
and control Front Office tasks. Experience in the Finance Dpt. as income audit and credit controller.
Assist in recruitment, benets, insurance, internal auditing and medical care.
Support in the implementation of myHR Workday system entering and
maintaining employee’s data in the system.
Preparation and active participation in employee’s relations and internal
events. Represent the department in operational meetings. Sole responsibility of maintaining health certicates, communicating with managers and complying with local authorities.
debtors, booking engine, income audit training, room division (daily statistics, groups controls), Sales & Marketing (escort site inspections, create the Italian website on Typo 3).
ACCA at the London Business School for Finance BSc (Hons) degree in Applied Accounting at the Oxford Brookes University
Diploma Program in Hotel and Restaurant Management Scholarship student - Graduated with Honor. Final Grade 5.19/6 The program required the development of an 18-month individual project, resulting in a business plan and website of a 14-room hotel in Yvonand (CH). The project includes enlarging the current property with further 7 rooms, refurbishing the different areas, extending the restaurant, creating a 3° selling point and reorganizing the business. Award: 3rd best student of the DHR program graduated in 2012 Role: Finance Manager of the Concept Week Project London Olympic Games 2012
