Elitta El-Khoury - Assoc CIPD

- Develop HR strategies in line with the organizational requirements and business direction.
- Direct and control the staff of the department to ensure that they are appropriately motivated and trained to carry out their responsibilities to the - - -- Develop and administer compensation, benefits and performance management systems, quality management, succession planning, HSE and recreation programs.
- Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices.
- Plan, organize, direct, control or coordinate the personnel, training, or labor/employee relations activities of the organization.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems to ensure harmonious working environment are maintained.
- Develop and implement policies and procedures to support business goals and to ensure that the company complies with the legal requirements and best practice.
- Develop, implement and monitor all required human resource procedures relating to staff terms and conditions of employment to ensure that the company complies with the legal requirements and best practice.
- Provide comprehensive personnel advisory service to all department heads/managers and staff to ensure that the company follows best practice in the management of its staff and to ensure compliance with legal requirements.
- Ensure the HR policies and procedures are in compliance with the Qatar Labour Law.

- Responsible for the proper and effective functioning and administration of the office, inclusive of, but not limited to, local compliance requirements (e.g. health, safety, insurance, labour etc).
- Manage the branch’s day to day operations and activities.
- Responsible for dealing with local authorities and public offices.
- Handle HR administrative tasks, including but not limited to staff recruitment, trainings, performance & rewards, internships, contracts, etc.
- Prepare and manage the staff payroll and expenses reports.
- Assist the Branch Management with operational risk issues.
- Assist the Branch Management vendors contacts, contracts and payments.

• Oversee all human resource operations for the department, sustain optimal human capital levels, and promote a work environment conducive to achieving greater organizational vision.
• Ensure strict adherence to HSBC policies, rules, and regulations in pursuit of operational excellence and significant improvement in operational, financial and project management.
• Foster congenial relations with organizational employees and cultivate a collaborative and performance-driven work culture.
• Proactively explore the opportunities to adopt and maintain best practices as an HR professional.
• Identify gaps, assess the magnitude of its impact, develop strategies and initiatives to close gaps and mitigate associated risks
• Advice and coach People Managers and Senior Leaders on Employee Relations queries.
• Deliver the Business Partner’s responsibilities to our various Business areas, including but not limited to recruitment and hiring plans, organizational restructuring, stream lining processes.
• Manage along with our Head of HR, employee grievances and ensure on-time and effective closure.
• Constantly liaising with the Qatar government entities.

• Rendered active support for recruitment and selection of highly skilled human capital through active participation career fairs and recruitment events.
• Facilitated with the orientation and on-boarding of newly recruited employees. Controlled the documentation required by HR and PRO representatives to timely complete on-boarding process.
• Facilitated staff by swiftly resolving all employee queries related to HR policies and procedures.
• Enrolled employees in training courses and ensured a detailed follow-up with staff to assess the effectiveness of the training session.
• Enforced effective control over all office documentation, maintained detailed record of all employee trainings, and provided employees the letters requested by various government offices or any other regulatory body.
• Effectively manage staff’s documents, including contracts, CID letter, and government forms for approval of work in HSBC Qatar.
• Acclimatise newly hires through effective management of an on-boarding process and keep senior management abreast of operational progress through reporting.

- Actively pursued new business development opportunities through exploring sales calls and through actively engaging with Human Resources directors.
- Extensively networked existing clientele and generated new business leads, within a highly competitive business environment and successfully enhanced organisation’s market share while retaining customer loyalty.
- Vigilantly monitored and critically analyse clients’ requirements, and recommended solution to customers’ needs through adoption of an effective consultative approach ensuring substantial business growth.