System Engineer
Alrajhi Bank
Total years of experience :11 years, 3 Months
Supporting and maintaining IT Infrastructure services across the Organization in order to
ensure systems are available to the business
* Managing Microsoft SCCM server
* Group policy creation and updating in Active Directory to fulfill the bank polices and
compliance from Windows serer
* Deploying OS through Microsoft SCCM server
* Uploaded new software, rolled out windows updates and applied patches to systems
using Microsoft SCCM server upon release to threats from penetrating networks
* Support in Transformation of Treasury Department by Applications (Bloomberg, Thomson
Reuters Eikon, Murex Client, Trasset, 360T, FX trading & etc.)
* Virtual desktop Infrastructure (VDI ) client support
* Provide L2 support to Support engineer
* Developed and tested new product offerings prior to release to assist development team
in bug identification.
* Closely work with information Security department ensure the Systems security and In-
Compliance
* Administration of Printer servers around 2500 printer over network
* Identify and troubleshoot issues, formulate solutions on domain such as Client and
network support team to ensure timely resolution
* Submit CRQ to Change Advisory Board, perform changes accordingly in order to support
banking requirements
Assisted customers in identifying issues and explained solutions to restore service and
functionality
* Configured hardware, devices and software to set up work stations for employees
* Responded to support requests from end users and patiently walked individuals through
basic troubleshooting tasks.
* Provide day-to-day support, operation and control of all equipment within an
organization’s network infrastructure
* Build rapport and elicits problem details from help desk customers. Prioritize and
schedule problems.
* Escalate problems (when required) to the appropriately experienced technician
* Field incoming help requests from end users via both telephone and work orders in a
courteous manner
* Apply diagnostic utilities to aid in troubleshooting.
* Perform hands-on fixes at the desktop level, including installation and upgrading
software, implementing file backups, and configuring systems and applications
* Identify and learn appropriate software and hardware used and supported by the
organization.
* Monitor &Maintaining the network printers such HP, Lexmark
* Responded to support requests from end users and patiently walked individuals through
basic troubleshooting tasks.
* Provide day-to-day support, operation and control of all equipment within an
organization’s network infrastructure
* Field incoming help requests from end users via both telephone and work orders in a
courteous manner.
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