Customer care executive
NMC Hospital
Total years of experience :22 years, 0 Months
• Welcomes and greets all patients and visitors, in person or over the phones
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information using Hospital Information system.
• Calling the insurance companies for patients Insurance medical approvals.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality by making sure protected health information is secured by not leaving P HI in plain site and logging off the computer before leaving it unattended.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Performed administrative and secretarial support functions for the Managing Director and Financial Controller.
- Coordinated and managed multiple priorities and projects.
- Preparing and managing daily monthly budgetary expenditure allocations.
- Printing daily, monthly and annual reports.
- Preparing Payroll and paying salaries and wages
- In charge of company overall day to day running of business.
- Paying all bills, suppliers, utilities and banking daily proceeds.
- Procuring and dealing directly with suppliers.
- Receiving goods and stock control.
- Managing and controlling cash flow.
- Supervising
Kenya Institute and Management: Diploma in Hotel & Institutional Management
Gituru High School: Kenya Certificate of Primary Education (K.C.S.E.)
Dr. Livingstone Primary School: Kenya Certificate of Secondary Education (K.C.P.E)