Ellaine Mae Tubang

• Coordinated operational and administrative activities, including procurement, supplier relations, inventory
management, and document control, to ensure efficient project execution and smooth business operations.
• Oversaw purchase orders, contracts, invoices, payroll support, reporting, and records managementwhile
ensuring compliancewith company policies and operational procedures.
• Coordinated with clients, contractors, suppliers, and internal departmentstofacilitate project
requirements, maintain stakeholder relationships, and ensuretimely project execution.
• Supported operational planning, scheduling, correspondence, and administrativefunctionswhile
improving workflowefficiencyand maintaining organized business processes.

• Directed daily hotel and property operations, overseeing front office, guest services, housekeeping,
maintenance coordination, and administrativefunctionsto ensuresmooth operations.
• Managed property leasing activities including tenant inquiries, property viewings, lease documentation,
contract administration, tenant onboarding, rent collection, and customer relationship management.
• Supervised billing, invoicing, expense monitoring, operational reporting, and records management while
maintaining accuracyand compliancewith companystandards.
• Resolved guest and tenant concerns, coordinated staffschedules, vendor services, maintenance requests,
and facilityoperations, contributing to customersatisfaction, tenant retention, and operational efficiency.

• Managed reservations, bookings, front desk operations, guest relations, and administrative support while
delivering professional and customer-focused service.
• Processed billing, payments, invoicing, revenue reconciliation, operational reports, and documentation
while maintaining accurate records and administrative compliance.
• Coordinated with housekeeping, maintenance teams, suppliers, and service providers to ensure facility
readiness, operational efficiency, and qualityguest experiences.
• Handled guest inquiries, complaints, special requests, and service recovery while building positive
customer relationships, encouraging repeat bookings, and supporting occupancygoals.

• Managed the full sales cycle including lead generation, client prospecting, quotation preparation, sales
presentations, negotiation, order processing, and sales closing.
• Developed and maintained strong client relationships, handled customer inquiries, and provided after
salessupportto improve customer retention and repeat business opportunities.
• Coordinated with suppliers, and internal teamsto ensuretimelyorderfulfillment, inventoryavailability, and
high levels ofcustomersatisfaction.
• Maintained CRM records, sales documentation, invoices, reports, and performancetracking.