Ellery Mandawe

• Exhibit thorough knowledge of foods, beverages, managerial duties, techniques, and guest interactions.
• Worked collaboratively with the Area manager to set goals and par for weekly forecasting as related to sales and purchasing.
• Appraise staff performance and provide feedback to improve productivity.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Control operational costs and identify measures to cut waste.
• Ensure compliance with sanitation and safety regulations.
• Respond accurately and efficiently to customer complaints.

• Exhibit thorough knowledge of foods, beverages, supervisory duties, techniques, and guest interactions.
• Worked collaboratively with the restaurant manager to set goals and par for weekly forecasting as related to sales and purchasing.
• Operated below costs by 23% to 26% during tenure through strategic planning and by carefully controlling inventories.
• Counsel and discipline staff when necessary.
• Handles the social media accounts (Instagram/Facebook) for marketing purposes.

• Scheduled and trained employees and ensured proper coverage.
• Responsible for assisting restaurant manager in the supervision of whole food and beverage operation.
• Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
• Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
• Regularly greeted customers, took reservations, served food and beverages and solve complaints if any.

• Maintained clean an orderly dining area.
• Input customer orders into system and delivered to tables
• Assists chefs / managers on the restaurants catering events.
• Do multi-tasking jobs i.e. - cashier, pantry, food runner, server.

• Made supply, food and beverage orders and prepared Sales reports.
• Opened / Closed store and maintained store cleanliness.
• Greeting customers, provided information for specials and promotions, and setup advertisement displays for new incoming merchandise, beverages and bakery items.
• Held coffee preparation demonstrations and assisted customers with selections of various coffee blends, teas, hot and cold espresso beverages, smoothies, and bakery items.
• Supervised rotating shifts, stocking merchandise and bartended various hot and cold coffee beverages.