Elly Zulaikha

Executed various administrative tasks; travel arrangements, documents mailing, expense reports.
Ensured pantry, office supplies are constantly replenished.
Responsible in ensuring boardroom and office set-up are up to 5-star standard protocols.
Greeted all clients and ushering them to the respective appointed office room and prepared welcome drinks.

Generated large data and extracted into Excel for acquisition, display, archiving and reporting.
Successfully lead my team to complete dossiers accurately before presenting it to the client.
Monitor and ensure completion requirements are included and completed in all relevant procurement packages.
Monitor and report status on mechanical completion activities by Contractors.
Responsible in making sure that Mechanical Completion is completed in a timely and efficient manner.

Constructed personalised financial plans that aim to achieve the financial goals of clients.
Collected and analysed financial data, produced income projections and investment reports for clients to re-evaluate their current situations, future goals and plans accordingly.
Performing market research and market analyst to stay current with financial trends.

Executed troubleshooting and basic IT configurations when the company faced technical issues such as network, printer error or installing Windows 10.
Handled 70+ customer interactions daily giving detailed, friendly and polite service with duties to fix their technical problems over the phone and replying emails if required to escalate to Level 2 Engineers through the ticketing system.
Successfully reduced the amount of unnecessary escalations to Level 2 Engineers by resolving it firsthand over the phone.

Working directly with the CEO and overseeing administrative tasks like; invoices, scheduling, emailing, managing an extremely active calendar of appointments, completing expense reports, composing and preparing correspondence that is sometimes confidential, arranging complex and detailed travel plans, itineraries, and agendas, and compiling documents for travel-related meetings.
Assisted IT department to perform API documentation for CMS.
Collaborated with multidisciplinary teams such as the Designing and IT departments to improve user’s experience on the CMS.
Proactively participated in weekly team meetings with Board of Directors and supported Marketing and IT teams with any duties as required.
Weekly presentation to CEO and CFO on business solutions and strategies to maximise sales.