Senior Business & Sponsorship Consultant – Corporate Events, L&D & Project Management
Abu Dhabi University - ADUKG
Total years of experience :22 years, 11 Months
Reporting directly to Executive Program Director & Marketing Manager
Senior Business & Sponsorship Consultant - Corporate Events, L&D & Project Management:
• Spearheads in promoting well-researched programs via direct and digital channels i.e. telemarketing, emailer, social media, etc. on every event, training, seminars, exhibitions, conferences and managed campaigns - Converts it to Return of Investment.
• Strategically prepares SPIN selling pitch desks and presentations - winning sponsorship and group delegation directly to C-level and senior decision makers.
• Performance achievement of revenue and targets (exceeds 100%) on monthly & quarterly basis. Minimum $25, 000 monthly revenue.
Reporting directly to IELTS Center Administrator
Test Day Supervisor:
• Carry out registration of candidates and invigilate examination sessions professionally.
• Ensure rooms are set up and comfortable; that security and confidentiality is met for all exams run as per Exams Quality Standard and adhere to the British Council Customer Service Excellence
Clerical Marker:
• Maintains the reputation and integrity of IELTS Center and the British Council at all times.
• Upholds and ensures all duties are delivered in line with the British Council’s policy.
• Manages information created and received in compliance with the British Council’s information management standards, policies, data protection principles and local legislation.
• Participate in required British Council training and apply relevant principles in carrying out duties; this includes Health and Safety.
Reporting directly to Corporate Products Manager, TAS Sales Manager & Product Head.
Associate to Senior Corporate Account Manager handling three Diners products:
• Lodge Cards (Travel Accounts System) - Support the Sales team to achieve targets for new TAS customers as per Sales Plan. Ensures 100% recovery needs to attempt for all 50 major accounts. Support and follow up with relationship manager in recovery case. Prepare monthly reports: TAS MIS, volume of business, recovery sheet and soft statement copies for selected 20 accounts with 5-40 cost centers each.
• Corporate Charge Card - Address/escalates corporate client queries e.g. transactions, payment, disputes and complaints (One call/email solution as possible). Analyzes client payment history for additional credit facility or delinquency; to be raised and addressed by respective relationship manager.
• Personal Credit Cards - Manages ad-hoc request from higher management, unresolved service requests from different banking channels, and email queries/complaints sent directly to Product Head.
Reporting to CCO Team Leader
Priority Banking Team Coordinator
• Perform daily office responsibilities, working with Customer Service Immediate Supervisor, maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Weekly consolidates the Team Call Quality Scores for constructive & constant feedback on improvement of call evaluations.
• Discuss and interface with teammates for the timely closure of invalid cases.
Priority Banking Customer Service Representative
• One of the twenty selected employees dedicated to assist Affluent Elite VVIP clients providing first class one-time-resolution service while coordinating hand in hand with their respective Relationship or Account Manager.
• Handle consumer and business customer problems with professionalism. Act with confidence by developing rapport with the customer base, greet by\use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.
• Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
Inbound Telemarketing:
• Proactively initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and\or exceeded.
• Responsible for building customer relationships through a needs-only based sales incentive plan via inbound service to sales requests.
Reporting directly to UK Operations Manager
Customer Service Associate:
• Calls clients who submitted an application for a contract phone to verify erroneous personal data and to establish excellent rapport and customer relations.
• Identifies needed documentation requirements for clients' application to strengthen their case for the credit check.
• Identifies the problem areas and challenges facing the sales department in generating quality sales and suggests an action plan for each problem area for immediate implementation and resolution.
• Creates a systematic process of record keeping and tracking application-approval-retention process and making sure that each step is documented efficiently.
• Gather pertinent data essential for credit check: Sort Code & Account Number.
Inbound / Outbound Sales Adviser:
• Meets daily sales requirement for three of UK’s leading communications and mobile solutions providers - Three, T-Mobile and Orange Networks (SALES PER DAY: Outbound - 3; Inbound - 12 lines)
• Persuading clients to keep their existing contracts or applications by focusing on benefits after thoroughly examining each client's monthly airtime consumption requirement and needs analysis.
• Answers customer's sales-related inquiries on incoming calls and converts them into sales. Conversion rate should not be lower than 40% (sales / total calls received).
Assistant Sales Supervisor:
• Directs assigned staff in providing sales, through execution of operational procedures, including those in generating sales revenue through outbound telephone calls.
• Ensures delivery of quality service through meeting established service level goals, call productivity, up sell and cross sell initiatives and quality trends.
• Ensure team success through monitoring, and delivering feedback on the daily activity of telephone sales representatives.
• Develop, implement and monitor marketing that result in increased sales generation.
• Provide motivational and leadership examples to staff as it relates to job performance, self-management, work ethic and employee empowerment.
• Assist in the development of sales representatives.
• Deliver metrics for sales representatives, quality, performance and productivity standards and measurements.
• Throughout or at shift end prepares report(s) of activity as required (outbound call and revenue log sheet forms).
• Deliver Daily reports to Manager, ranking representatives performance by Sales and Close
Sales Executive:
• Outbound telemarketing of US credit card accounts: Aspire Visa and UK Telecommunication products and services: OneTel.
• Perform extensive prospecting / cold calling within UK / US geographic territory.
• Develop qualified sales lead and assist in closing opportunities with new customers.
• Emphasize saleable features of the products and services and speak to the features and benefits for the customer
• Outbound telemarketing of the clients’ United Kingdom Telecommunication products and services for business / consumer customers.
• Generate sales leads for company products and services.
• Work closely with sales team to maximize leads and conversions.
Reporting directly to Owner
• Understand policies and procedures of all clients
• Sort and file various documents; establish and prepare new files / categories within established filing systems; enter data into electronic files; remove and log materials; and maintain status and file reports.
• Draft routine forms and letters; assemble reports; enter and retrieve data. Perform electronic mail tasks; extract and compile statistical data from source documents.
• Order, receive, and maintain inventory following established procedures; generate daily delivery report.
• Proofread all deliveries and check versus indicated policies. Collect fees, maintain collection records, verify and balance receipts, and prepare bank deposit documents.
Reporting directly to Owner
Front Desk Clerk:
• Monitor all members’ log-in and log-out.
• Coordinate with the sales regarding Corporate, Special and Promotional rate.
• Responsible for answering all incoming calls; respond to inquiries regarding departmental procedures and services; receive and refer visitors.
Cashier:
• Conduct inventory of office supplies and checks the safety deposit box.
• Accept payment and issue official receipt for cash transactions only.
• Prepare and calculate statement of accounts.
• Calculate the balance statement vs. computer printout and folio.
• Generate daily and monthly sales report.
Reporting directly to Owner:
• Closely coordinate with suppliers and department heads to ascertain timeliness and accuracy of all transactions.
• Regularly assigns, instructs and checks the work of others as a significant portion of overall delegated responsibilities; provides input to supervisor(s) on employees’ performance.
• Make sales report every end month - Bank reconciliation.
• Verifies and reviews correctness of all accounts payable transactions.
• Prepare and check employees’ salary and other compensations.
• Responsible in safe keeping of all administrative records and documents particularly those with confidentiality.
(Prior to the establishment of business) Secretary / Liaison Officer, May 2001:
• Made marketing research
• Conducted numerous meetings with clients; contractors; highly ranking bank officers
Settled down and negotiated with the building owner to the terms and provisions on the Lease Contract.
• Registered the company from DTI; City Hall (Manila); Insurance; SSS; BIR; and other necessary documentations.
Scholarships: • Doña Modesta Gaisano Php100,000 Monetary College Grant, 2000 • Philippine Department of Science & Technology Scholarship Exam (Level A) College Grant, 2000 University Scholar: •University of San Carlos - S.Y. 2000-2001 •Philippine Christian University - S.Y. 2001-2003 Dean's List •University of San Carlos - S.Y. 2000-2001 Non-Academic Awards: National Capital Region Category •NFJPIA-NCR Outstanding Local Chapter (67 Schools), 2004 •NFJPIA-NCR Outstanding Local President (67 Schools), 2004 •NFJPIA-NCR (West District - 23 Schools) Outstanding Local Chapter, 2004 •NFJPIA-NCR (West District - 23 Schools) Outstanding Local President, 2004 Region 7 (Cebu City) •Mayor Alvin Garcia Leadership Award, 2000 PCU University-Wide: •Most Outstanding Organization (JPIA), 2004 •Volleyball Champion (Women), Jan. 23, 2004 •1st Placer Inter-Organization Debate Tournament, Oct. 3, 2003 PCU College-Level: •Most Outstanding Organization (JPIA), 2004 •Most Outstanding Student Leader (JPIA), 2004