Elmina Fernandez

• Delivered exceptional customer service to Premium Class passengers by cultivating
an environment that anticipates and fulfills individual needs.
• Maintained current knowledge of safety, security, and cabin services requirements,
including up-to-date information on all Qatar Airways products.
• Operated and supported Premium Class galleys and cabin operations with flexibility
and initiative, while also assisting other cabins.
• Represented and promoted Qatar Airways positively and professionally to foster
internal and external loyalty.
• Resolved customer issues and problems promptly, initiating follow-up actions through
the Customer Service Department (CSD/CS).
• Upheld a high standard of personal presentation, aligning with Qatar Airways
professional image.
• Collaborated effectively with Qatar Airways staff and contractors to achieve quality
results through teamwork.
• Utilized equipment and supplies appropriately, reporting any misuse, damage, or
waste, and contributing ideas for improvement.
• Ensured compliance with customs requirements for alcohol service.

• Managed online, phone, and walk-in bookings for Angeles Beach Club Hotel and its
sister property, Fields Plaza Suites.
• Oversaw daily reservations operations, ensuring efficiency and accuracy.
• Executed both Front Office and Reservation duties to provide seamless guest
experiences.
• Cultivated and managed corporate and travel accounts for the hotel.
• Compiled daily occupancy and sales reports.
• Analyzed monthly sales data to identify trends and opportunities.

• Supervised front desk staff to ensure smooth guest check-ins, check-outs, and
provision of guest services, addressing and rectifying issues promptly.
• Managed staff and driver scheduling, demonstrating proficiency in all front desk tasks
and reporting directly to the General Hotel Manager.
• Oversaw front desk record keeping, including cash accounting, and assumed Front
Office Manager responsibilities in their absence.
• Recruited, trained, and managed front desk employees, prioritizing guest satisfaction
through efficient registration and accurate billing.
• Liaised with the Engineering Department to address guest maintenance requests.
• Coordinated with the Housekeeping Department regarding room status and guest
requests.
• Participated in Front Office Department and/or Management Committee (MANCOM)
meetings

• Provided high-standard customer service by efficiently processing guest check-ins and
check-outs and managing guest transactions accurately.
• Registered guests and assigned rooms, fulfilling special requests to enhance guest
satisfaction.
• Facilitated pre-registration (Express Check-in) and room blocking based on
reservations.
• Demonstrated professional telephone etiquette, answering all calls promptly and
professionally.
• Attended Front Office Department and/or Hotel Meetings.
• Promoted positive guest relations through courtesy, friendliness, and professionalism.
• Interpreted guest needs to provide exceptional service.
• Created memorable guest experiences that exceeded expectations.