Helpline Officer
Allianz Worldwide Care
Total years of experience :6 years, 0 Months
- Providing customer service to clients and ensure customer satisfaction and retention
- Answering phone in English, French (and Portuguese if no fluent Portuguese speaker available) and answering emails in English and French from expatriates, Brokers and Medical Providers.
- Coordinating interdepartmental work
- Preparing and presenting training on french brokers
- Attending meeting with french brokers
- Assisting the internal medical team in coordinating client's hospital admissions, evacuations, repatriations and other case.
- packing up stock
- tidying the floor at closing
- cashier
- helping customer on finding stock not available on the floor either on the stock room or check stock in other stores
- helping customer with matching clothes
Dunnes Stores is a supermarket, like Carrefour.
From November 2007 until January 2008:
- Worked in Drapery and Homewears Department during the christmas period arranging the shelves, packing up stock.
From January 2008 until January 2009:
- Worked in Grocery Department
2 Months packing up shelves and facing off the shelves in the evening
and 10 months working for the EPOS department (Electronic Point of Sales), checking price label accuracy on the floor, changing the price label before the shop open as price decrease / increase. arrange and create sign to outline promotion accross the floor
Accredited Product Advisor in Private Medical Insurance 3 Modules: - The Nature of Insurance - Compliance and Advice - Private Medical Insurance
3 modules: - Level 3 Certificate in Principles and Practice of Management (Pass with Distinction) April 7, 2011 - Level 3 Certificate in Marketing (Pass) June 9, 2011 - Level 3 Certificate in English Business (College closed down before the exam took place, could not sit the exam)
Tourism Course, Option: Local Animation and Tourist Management by correspondence school Educatel (French Correspondence Institution) 2 years course. Did not pass the final exam
FETAC (Further Education and Training Awards Council) Course for non native english speakers
Leaving Certificate in accountancy, management, economy, law