IT Specialist and Site Owner
Microsoft Egypt
Total years of experience :12 years, 9 Months
Purchase Orders, Service Level Agreements, External Events Support, Infrastructure Analysis and enhancements. Participating with CIE (Customer Immersion Experience) by delivering end to end solutions to businesses in Egypt. Developing Internal Tools to enhance and ease the process. Delivering Work-Smart Sessions to enhance the user experience with different Microsoft Tools.
- Service requests through ticketing system (Service-Now System).
- Working on troubleshooting for hardware and software issues.
- Software installation, configuration, and troubleshooting for end users
- Working with Active Directory, workgroups, distribution and security groups.
- Analyze problems, develop creative solutions and assess risks/benefits.
- Imaging /Re‐Imaging end user desktop and laptop machines
- Worked with servers, switches and connections to end users.
- Rebuilt the network and the server room
- Upgraded the U-Track Application and its database
- Worked on the Asset Life Cycle Management Project for all the IS Assets in the company
Supporting Overseas clients for the ERP, CRM and EDI system using development tools and remote desktops.
Developing marketing and sales engines for 1touch away product.
Developing Aria Self Service web application using HTML5 and CSS3
Responsibilities:
1) Torubleshoot network issues in the UK
2) Torubleshoot handset issues
3) Handle customers