Elsa Monteron

. Answering all internal and external calls
• Assist staff, management and customer queries/
complaints
• Delegate tailors daily works
• Quality check for all alteration to make sure
company standards are maintained
• Maintaining the alteration tracker accurate and up
to date
• Sending SMS to customers when alteration are
completed
• Coordinate between departments and operating
units in resolving day to day administrative and
operational problems
. Prepare monthly reports to higher management

. Responding to clients inquiries
• Identifying customers needs, providing solutions and
recommending new and better product
• Close sale and provide professional till point
• Replenish and merchandise product as per store
standards
• Update expiration and product knowledge

. Performed all aspect of customer support, including
answering telephones, coordinating special
promotions and providing details for product and
services
• Answer all incoming calls and forward to the
concerned person in an efficient manner
• Provides assistance to staffs with administrative
duties as needed ( Can, copy ans store paper works)
•arrange customer deliveries, coordinate with the
drivers and maintain accurate records for each
transaction

. Wraps and decorate customers purchases with
wrapping paper and ribbon
• Responsible for making gift hampers for
customers/store displays and gift boxes
• Discuss the gift wrapping requirements with
customers, understand their preferred style of gift
wrapping using the prescribed materials.
• Provide outstanding customers service
. Performs other duties as requested