Senior Marketing Officer
alsayergroup
Total years of experience :16 years, 3 Months
responsible of issuing and renewal Loyalty discount card called Hayyak and receiving customer feedback and complaint about it.
Searching for new partners to join the loyalty program and following with the existing partners for renewal the contract and discounts percentage.
Plan, prepare and manage the publication and distribution of publicity materials.
Represent the company at events.
Undertake market research and establish the best way to reach target groups.
Write, edit and proofread marketing material for use in different channels.
Oversee and update the website.
Develop and communicate through the organization's CRM (Customer Relationship Management) system.
Coordinate with outside agencies, for example designers, to produce marketing material such as stationery and web pages.
Line manage a marketing assistant or coordinator
Analyze the impact of marketing campaigns and prepare measurement reports.
Write press releases and communicate with the media.
Attracts Potential Customers By Answering Product And Service Questions; Suggesting Information About Other Products And Services.
Doing Service Appointment and Sales Follow Up With Customers.
Opens Customer Accounts By Recording Account Information.
Maintains Customer Records By Updating Account Information.
Resolves Product Or Service Problems By Clarifying The Customer's Complaint; Determining The Cause Of The Problem; Selecting And Explaining The Best Solution To Solve The Problem; Expediting Correction Or Adjustment; Following Up To Ensure Resolution.
Maintains Financial Accounts By Processing Customer Adjustments.
Recommends Potential Products Or Services To Management By Collecting Customer Information And Analyzing Customer Needs.
Prepares Product Or Service Reports By Collecting And Analyzing Customer Information
Ability to remain calm in stressful situations
Desire to learn more that can be applied to the job
Strong work ethic leading to efficient and complete service
Great sales experience and persuasion techniques
Ability to work a telephone switchboard
Familiar with multiple computer programs and systems with a capacity to learn others
register and check guests in, ensure proper room allocation
verify guest's payment method, confirm relevant guest information
issue room keys and direct guests to their rooms, verify and imprint credit cards for authorization
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel maintain a neat and orderly front desk and reception area
Anticipating our guests needs -Handling guests
answering internal & external guests calls and do their reservations -handling complains and solving guests problems and incident -assisting the guest in their daily work such as typing, , Printing .Using the internet and do their online Airline Booking -arrange for the couriers such as DHL & FedEx -
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
from the Banquet Event Order, at the conclusion of the event or function, ensuring that the correct numbers of items/number of persons are charged for, and that the is posted to the correct master account, presenting the to the clients for signature.
• Ensuring that all relevant & applicable paperwork is filled out correctly, including the Captains Party Sheet, and copies distributed as required.Ensure that staff members return all equipment to the storage areas and that the room/area is left clean and tidy. Unconsumed Liquor & Wines should be returned to the Banquet Beverage Service Bar.
• Reporting to a function or an event.
• Ensure that any & all Food & Beverage items are presented and served correctly, adhering to the standards set out by the Resort & Club, and noting any special requests & instructions, set out on the Banquet Event Order for the event.
• Ensuring that communication is constantly maintained between the Executive Sous Chef or Culinary Department Representative & the Banquet Beverage Captain during the event, alerting him or her of any changes in the schedule of service, challenges or adverse comments that may arise during the service of an event.
