Training Manager
Cartrack
Total years of experience :1 years, 8 Months
• Acquiring new customers via the Credico campaign
• Capturing customer’s details onto the company database
• Scheduling fitments for new customers
• Training new Customer Agents on the car tracking products and services
• Training new Agents on basic telesales techniques and direct marketing techniques
• Handling customer queries i.e., how to access their trackers via their mobile phones, product upgrades
• Assisting existing customers with their contract renewals.
• Handling customer complaints and escalating to the manager where I am unable to resolve.
• Providing information about the packages and services
• Estimating the cost of the trip.
• Booking the tickets of their travelling.
• Developing itinerary as per customers’ convenience.
• Collecting payments from the customers and provided them with receipts
• Maintaining the data of customers
• Turning complaints into opportunities.
• Responding to all requests for information/enquiries quickly.
• Recording details of all inquiries, comments and complaints.
• Solving customer service problems.
• Keeping track of all team deadlines and targets.
• Logging, processing and progress chasing enquiries.
• Getting an encouraging feedback from customers on the service they have received
Graduated with an upper second class degree 2.1