Service Desk Officer
BANK ALBILAD
Total years of experience :26 years, 10 Months
Provide Technical Support to the users.
Responsible to escalate and resolved problems via phone with ticket provided.
Delivers computer desktops, laptops, printers and IP Phones to the users.
Installation of OS and business support client applications on desktops, laptops and workstations.
Restoring Windows 10 image using Norton Ghost Server in the workstations, Data Migration, and troubleshooting of other Microsoft Windows Applications.
Summary of Qualifications
Professional Background
Provide 1st level support for IT Desktop issues and Banking applications like Globus T24 System, Stelink and Mubasher.
Troubleshooting including identification, resolution and escalation of Desktop Applications like
Microsoft Outlook Email Client configuration and other Microsoft Office Products.
Support Hardware troubleshooting like HP, IBM and Dell Machines, Including HP Laser Jet Color Printers, and configuring Konica
Resolving network problems within head office and branches.
Analyzing incidents & service requests and resolving them within agreed service levels.
Managing the Incident and Service Request life cycle, including closure and verification.
Contribute to identifying problems and raising problem tickets.
Manage the movement of IT Asset movement, as per policy.
Read and understand process flow diagrams and entity relationship diagrams.
Learn and apply new technical concepts to job assignments.
Apply knowledge and exercise judgment to solve problems.
Provide 1st level support for IT Desktop issues and Banking applications like Globus T24
System, Stelink and Mubasher.
Troubleshooting including identification, resolution and escalation of Desktop Applications like
Microsoft Outlook Email Client configuration and other Microsoft Office Products.
Support Hardware troubleshooting like HP, IBM and Dell Machines, Including HP Laser Jet
Color Printers, and configuring Konica
Resolving network problems within head office and branches.
Analyzing incidents & service requests and resolving them within agreed service levels.
Managing the Incident and Service Request life cycle, including closure and verification.
Contribute to identifying problems and raising problem tickets.
Manage the movement of IT Asset movement, as per policy.
Read and understand process flow diagrams and entity relationship diagrams.
Learn and apply new technical concepts to job assignments.
Apply knowledge and exercise judgment to solve problems.
Ability to work independently and with a team
Quick Analisation and Recommendations for the troubleshooting and problems we
encounter In end-user.
Performed troubleshooting and repair in terms of Electronics and Mechanical components
like Computers, Motherboards, Powersupply, Laser Printer, Deskjet Printer, All- in-one Fax
and Fax Machine.
.
Advance knowledge in Practical Electricity, Cabling and Splice Procedure and Safety
Mechanics. Independent workers in all times can work alone without supervision.
Analyse instruments, components, systems and electrical circuit performance.
Perform a variety of electronic and technical functions related to assembly testing, test
equipment maintenance, calibration and alignment
Perform complex engineering testing using hardware- and software-based systems.
Involvement in the selection, purchase and commissioning of Spare parts like electronic
parts and mechanical parts.
Provide Fast Responding to the problem with minimum time required to satisfy the end-
user especially those user in the Management office.
Adequate knowledge in Operating system and Software troubleshooting like Anwal
System and some minor problem in Cache cache, Parfois, Etam system and Anwal
Network System Infrastructure.