director
Worcester deli and food service
Total years of experience :19 years, 10 Months
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI’s, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity
Work locally, besides my main job in human resource management that relate to recruitment and interviewing and supervising the training in a way that is excellent and highly skilled
Professional Exp. A. Restaurant Manager in Worcester Deli food Cooperation since sep.2009 till present : *reporting to General Manager as. Income statement, Cash Sales daily, weekly& monthly * Making Schedules For employees * control bank Account deposit & payment. *making the Final Interview with new staff & signing the Employees contracts . *Meeting with suppliers about materials prices & the quality. B. Customer service manager in worcester Deli and food cooperation since oct.2005 till sep 2009 * Reader All Queries and Complaints from customer And Quick Response and Resolution. * Write Daily Report of All Complaints and how to Solve them. * Control all Employees in Customer Service and Making sure Customer Receive a Polite and Tactful And quick Response to Request. C. Restaurant Assistant Manager in the same above Rest .Since April 2004 Till Sep 2005 As a follow : * payroll . * Account receivables & payables . *Sales Advertising & Marketing Supervisor . *Daily, Weekly, Monthly& yearly checking Main cash, petty cash, cash sales, Expenses. *Send the Drivers to Customers Under position name Coordinator deliveries. *Daily checking main cash & cash Sales then deposit in the bank account . *Employees supervisor in time sheet in& out .
I am working director at food service company and general manager for restaurants at the same company , I worked customer service at the same company , you can find my position at Massachusettscorps.com