Learning & development consultant
QNB
Total years of experience :24 years, 7 Months
this is the current posistion.
• Ensure healthy, fair & firm working environment for all employees.
• Responsible for setting the overall annual HR operations objectives & KPIs and monitor
• Overview &monitor exit interviews & handling all resignation & termination cases.
• Ensure company’s compliance with the Egyptian Labor Laws & Regulations.
• Plans & directs implementation & operations of HR systems.
• Formulate job descriptions for new positions in partnership with line managers
• Mentoring the selection process " screening and interviewing, reference checking of candidates to fill up vacancies. In coordination with the management team
• Develop the HR transactional process and action plan.
• Responsible for all administration of compensation and benefits.
• Supervises salary administration and payroll in coordination with Finance Department.
• Leads salary surveys to determine competitive rate within the market
Develop my HR Team
•Responsible for Total of 600 SPB Agents
•Provide sales and products knowledge training to 300 direct sales reps
•Restructure the training center “ Design and tools ”
•Conducting all SAMA & SAMBA regulations in a training course called " control Awareness & Compliance course" all samba staff
•Conducted a wide range of Training & development programs that improved over all customer visits experiences and customer service excellence in terms of Management skills, Customer Service
•Conducting R& R Activities
•Translate the Bank procedure and make an Arabic customized Manual
•internal customer surveys and making TNA and attend the latest trends in Sales & customer service “ specially on Phone ” to cascade it in Samba
•Lead HR& Training Strategies & manage people performance in terms of recruiting, staffing plans, Bench planning, development programs.
•Provide training courses to all sales force.
•Making aTraining needs analysis TNA, competency assessments performance evaluations, rewards & recognitions system
•lead a change and create a customer focused culture
•Train & led a Customer Mania mindset programs that created a customer focused culture
•Provide training courses on Assessed organization’s Head Department in developing an internal mobility plans, promotions activities, Succession plans, identify Manpower needs, conducting appraisal - assessment system & developing Job descriptions
•Train sales on how to retain and Improved the trend of Turn over, retention & stability levels & maintained a high level of employee’s productivity by developing recognitions& incentives programs
•Budgeted & executed the HR & Training annual business plan, and assessed in formulating & achieving overall organization’s business plan
•Support training team to deliver effective training that is tailored to meet specific needs of group and deliver training as and when required; Responsible for ensuring achievement of performance targets and must be competent at formulating improvement strategies; Oversee administration function to ensure contractual compliance is achieved along with relevant policies to include completion and submission of invoices; Effective management of all resources to include motivation of staff, setting SMART objectives and managing staff expectations. Coordinate activities related to the planning, development and delivery of the education center events. Effectively coordinate and maintain on going communication with internal departments and external resources participating in education center events Construct, maintain and communicate the Trainincg & Education Center calendar
•Executed & administered interviewing, Selection & hiring processes including conducting introduction & orientation programs
I have been started with them as a CSR and after I got my first self study certificate I became as Instructor For Microsoft Office applications, Networking Basics & Presentation Skills, how make an interview etc..
FGF Course at Amideast training center for Three Months include* General English , Conversation & Business Writing with many courses like * Seven Habits for highly effective people * HR College * Train The Trainer Program * Superior Customer Service * Get Ready To Lead * How We Work Together * Developing Champions * Situational Leadership * How to Manage Training Seminar * Leadership styles * Serving with Emotional Intelligence * Customer Maniac & CM plus