BMC Remedy ITSM Architect
Vodafone - Egypt
Total years of experience :19 years, 10 Months
* BMC Remedy ITSM v.6.3, v.7.1, v.7.6, v.8.1 and v.9.0.2 (AR System -
Incident Management - Problem Management - Change Management -
Asset Management - CMDB - Service Level Management - Service
Request Management).
* BMC Analytics and Dashboards for BSM.
* BMC Smart-IT and MyIT.
* BMC Smart Reporting.
* BMC Service Management Process Model (SMPM).
* ITIL foundation V3 (Dec 2007).
* ISO 20000.
Duties:
• Senior BMC Remedy Technical Consultant at CyberMAK Information Systems (Platinum partner for BMC) From August 2007 to current day:
Duties:
Implementing and Configure BMC products (ITSM and BSM) as part of projects awarded to CyberMAK. This includes:
* Identifies client organization's strengths and weaknesses and suggests areas of improvement.
* Understand business needs and technical requirements and drawings.
* Analyzing customer's requirements and advise them with the best methodology/process which could get applied.
* Draft functional specifications and system design specifications for client.
* Install/ Configure BMC Remedy products, involves customization if required.
* Implement integrations with BMC Remedy applications.
* Draft ITSM Installation/ Test Case / Training Documents.
* Ensures issues are identified, tracked, reported on and resolved in a timely manner.
* Attend testing phase and work as per the feedback from the attendees.
* Demonstrate BMC products for the training purpose.
* Respond to customer requests for product or solution information
* Design custom or product-based solutions based on BMC Remedy applications
Main projects:-
• Zain (Celtel - Ghana)
• Zain (Celtel - Nigeria)
• Zain (Celtel - Jordon)
• Zain (Celtel - Kuwait)
• Zain (Celtel - Saudi Arabia)
• Zain (Celtel - Iraq)
• Zain Corporate.
• E-Hosting Data Force (E-Hosting - UAE)
• Emiraties Post (E-Post - UAE)
• Emiraties Government (E-Gov - UAE)
• Emirates Aluminium (EMAL - UAE)
• Emirates Idintity (EIDA - UAE)
• National Bank of Dubai (NBD - UAE)
• Comercial Bank of Dubai (CBD- UAE)
• Dubai Aluminium (Dubal - UAE)
• Abu Dhabi Comercial bank (ADCB - UAE)
• ABN AMRO Bank (RBS- UAE)
• Al Shayaa (Kuwait)
• Wataniya (Kuwait)
• National Bank of Kuwait (NBK - Kuwait)
• Kuwait Finance House (KFH - Kuwait)
• Kuwait Petroleum Corporation (KPC - Kuwait)
• Qatar National Bank (QNB - Egypt)
Develop Desktop and Web Application using ASP.net 2.0, VB.Net, C#, Java Script, MSSQLserver2005, MSSQLserver2005 and XML.
Teaching (MS Office, Web Developer, Visual Basic 6, Web Design, MS SQL SERVER 2000, Visual Basic.Net, ASP.Net)