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Emad Safwat, Store Operations Manager

Emad Safwat

Store Operations Manager·ZARA

Kuwait

Bachelor's degree, Accounting

Work experience

Total years of experience: 17 years, 5 months

Store Operations Manager

January 2023 - Present

ZARA

Al Kuwait, Kuwait

January 2023 - Present

Operational Leadership: Oversee all daily store operations and ensure alignment with
corporate standards and SOPs.
Performance Monitoring: Analyze KPI data to identify improvement areas and implement
targeted action plans.
Customer Engagement: Enhance customer experience through training and coaching
initiatives that boost loyalty and satisfaction.
Issue Resolution: Address customer concerns and store operational challenges promptly to
maintain brand integrity.
Team Development: Design weekly development plans and track employee progress toward
individual and store objectives.
Cross-Functional Coordination: Maintain consistent communication with merchandising teams
to align product availability with sales strategy.

Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

September 2009 - Present

Zara - Azadea Group

Al Kuwait, Kuwait

September 2009 - Present

Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

January 2019 - January 2023

ZARA / Azadea Group

Al Kuwait, Kuwait

January 2019 - January 2023

Process Optimization: Implemented lean operational methods that reduced costs and
enhanced efficiency across 30 stores.
Budget Control: Developed annual budgets and monitored expenses to maximize resource
utilization and profitability.
Team Management: Led and motivated a workforce of 750 employees by promoting
accountability and collaboration.
Health & Safety Compliance: Applied regulatory protocols to minimize risks and ensure safe
work environments.
KPI Analytics: Created data-driven performance metrics that supported decision-making and
operational improvement.

Company industry:
Fashion & Apparel
Job role:
Management

Assistant Manager 1

January 2015 - January 2019

ZARA

Dubai, United Arab Emirates

January 2015 - January 2019

Communicated sales objectives and developed strategies to achieve
departmental goals.
Supplier Relations: Negotiated with local vendors to secure competitive pricing and timely
product availability.
Customer Satisfaction: Managed complaints effectively to preserve brand reputation and
service standards.
Merchandise Coordination: Collaborated with merchandising teams to maintain optimal stock
levels.
Operational Reporting: Produced weekly performance reports and recommendations to
enhance store efficiency.

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Assistant Manager 2

January 2014 - January 2015

Azadea Group

Al Kuwait, Kuwait

January 2014 - January 2015

Inventory Management: Supervised stock levels and product ordering to ensure availability and
cost control.
Task Delegation: Assigned and monitored routine activities to optimize work flow and team
productivity.
Scheduling Optimization: Developed staff rotations to match operational needs efficiently.
Sales Performance: Tracked sales progress and coached employees toward continuous
improvement.
Training Support: Delivered on-floor coaching sessions to enhance staff capabilities and
service skills.

Company industry:
Retail & Wholesale
Job role:
Management

Primary Cashier

January 2010 - January 2014

Azadea Group

Cairo, Egypt

January 2010 - January 2014

Cash Operations: Supervised daily cash handling activities and ensured accuracy in
transactions.
Team Support: Guided new cashiers on POS systems and store protocols to improve
efficiency.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Cashier

January 2009 - January 2010

Azadea Group

Cairo, Egypt

January 2009 - January 2010

POS Transactions: Processed sales accurately and ensured cash register balancing at shift end.

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Education

Banha University

May 2013

May 2013

Bachelor's degree, Accounting

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

Cairo University

September 2008

September 2008

Bachelor's degree, Finance

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Skills

Marketing
Expert
Marketing
Expert
Store Management
Expert
Store Management
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
operation
Expert
operation
Expert
logistics
Intermediate
logistics
Intermediate
supply chain management
Intermediate
supply chain management
Intermediate
problem solving
Expert
problem solving
Expert
operations management
Expert
operations management
Expert
order
Expert
order
Expert
planning
Expert
planning
Expert
procurement
Expert
procurement
Expert
negotiation
Expert
negotiation
Expert
purchasing
Expert
purchasing
Expert
key account management
Expert
key account management
Expert
market research
Intermediate
market research
Intermediate
materials
Intermediate
materials
Intermediate
merchandising
Intermediate
merchandising
Intermediate
mobile
Expert
mobile
Expert
marketing
Expert
marketing
Expert
office management
Expert
office management
Expert
accounting
Intermediate
accounting
Intermediate
revenue management
Expert
revenue management
Expert
office operations
Expert
office operations
Expert
customer service
Expert
customer service
Expert
online
Expert
online
Expert
Store Management
Expert
Store Management
Expert
Retail
Expert
Retail
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert

Languages

English

Expert

Spanish

Intermediate

Arabic

Native Speaker