Emad Zaino

•Responsible for identifying, planning and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance employee development.
•Conducted & prepared market studies and identified potential affiliates & partner training centers.
•Prepared short and long-term training schedules utilizing a database for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel.
•Managed multiple training projects while working closely with different agencies to execute training programs to provide required support resources; ensuring for proper personnel, equipment, supplies and making transportation arrangements for deployments.
•Personally conducted workshops, presentations & seminars for giant corporations including ARAMCO, SABIC, Saudi Electric Company, Al-Naghi & Al-Tamimi with highly satisfactorily evaluations.
•Recognized for designing a challenging training program resulting in team members achieving higher proficiency ratings during periodic skills testing, evaluations and promotion scores.

•Successfully planned & launched (1200 sqm) LSI pilot training center in Jeddah.
•Managed expansion, launch & operations of 2nd male branch (1500 SQM) in Riyadh city.
•Established business objectives, assessed overall perfomance and insured accomplishment of commercial & educational targets.
•Directed Marketing & Sales team, conducted Sales training program and reviewed daily sales performance against company targets.
•Fore-casted annual operating budgets & performed cost justification
•Led HR functions of recruiting/Training Local & international staff.
•Accomplished 4 M+ of sales revenues per center in both regions.
•Established a professional team of language, Computer & administrational studies trainers.
•Reconciled & approved local curricula in cooperation with international franchise management.
•Incorporated latest technology and produced quality on-job-training programs.
•Maintained reliable communication with international management.
•Revised/Approved staff apraisals & salary increases.

•Led the plan/launch/Expansion of the Wall Street institute in Saudi Arabia.
•Managed training services for six MEGA educational & training centers.
•Fore-casted and accomplished country sales target by enhancing revenues in the three regions from SAR2.8 million to SAR22+ million in the span of 5 years.
•Managed mobilization of available resources & insured delivery of quality services.
•Communicated project tasks/follow ups and maintained regular feedback vertically & horizontally.
•oversaw training, scheduling & deployment of over 120 staff of western/non-western backgrounds.•Insured execution of annual staff training calendar in timely manner.
•led negotiations/Closed contracts for in-house & in-company training programs for private & government customers.
•Controlled departmental purchasing and resource management. Tracked expenses and worked with finance department to maintain budget integrity.

•Managed the creation of a Customer-Service Call center capable of receiving 2000 calls per day.
•Recruited and directed over thirty (technical & non-technical) staff, international & local hires.
•Supervised IBM AS400 & Call center management sytem training for customer service representatives.
•Held daily roll-plays and On-Job-Training sessions.
•Effectively developed, coordinated & presented training & developmental programs for all employees.
•Created and conducted System-related training programs intended for senior and middle management.
•Applied technology and utilized systems to observe & re-train CS agents and produced stat reports.
•Performed annual performance appraisals and recommended salary increases.

•For a two-year period, headed the department of Computer training programs for ITT in co-operation with Jeddah Chamber of Commerce and industry (JCCI).
•Researched, designed and implemented highly timed In-School and On-Job-Training programs.
•Performed client’s job analysis aimed towards Saudizing (Job Localizing) market in Saudi Arabia.
•Prepared/Conducted marketing & Advertising campaigns.
•Created sales leads, supervised corporate & individuals’ sales and negotiated/closed key contracts with key clients.