Patient Access Representative
SEHA
Total years of experience :4 years, 4 Months
Greeting patients and their caregivers on arrival - Collecting information such as patient details, medical history, billing, and insurance information - Preparing patient admission and discharge documentation -Entering information into databases and maintaining accurate records - Relaying information to relevant staff members - Informing patients of SEHA hospital procedures, policies, and protocols - Providing patients with billing and payment information -Dealing with patient questions, concerns, and issues - Performing general administrative tasks
Maintain strong working knowledge of call center tools and several related applications - Take ownership of the customer issue or problem to identify and drive to a possible win-win solution - Verify customer identity and maintain confidentiality and confidential information - Monitor customer satisfaction levels and participate in developing improvement plans - Serve as a frontline liaison with service providers to resolve coming issues or inquiries - Contribute to the knowledge management process in any or all of three roles: knowledge content owner, verifier, or reviewer in compliance with governance model - Provide suggestions for continuing improvement of program performance - Searches for and applies procedures for all response types using the current knowledge management database - Take the frontline responsibility for problem identification and elimination.