Planning Analyst - CPO Dispatsher
ERAM Contracting Company (MASA- Services Company for Operation and Maintenance)
Total years of experience :18 years, 2 Months
1- Assess the service needs of customer and serve them within match with company policies.
2- Create service order and maintain customer equipment in company service centers.
3- Create and maintain a database of customers and thir needs.
4- Assess customer issues and provide recommendations to fix problems.
5- Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
6- Expand the list of resources and providers to assure there are no gaps in services.
7- Answer telephones and respond to email inquiries in the office.
1- Perform Tasks Associated With Daily Upkeep.
2- Keep Maintenance Logs for all Machinery.
3- Develop and Implement Maintenance Plans.
4- Understand and Implement Company Quality Control Standards.
5- Keep Track of Maintenance Supply Inventory.
1- Manage the activities of Auto Maintenance Personnel (Advisors & Technician).
2- Obtain all types of automotive equipment such as supplies, materials, and parts needed to maintain and repair automobile.
3- Keep the equipment, garage and storage facilities clean and maintained.
4- Prevent operational delays in repairing equipment.
5- Assign, plan and direct work schedule of staff, and assure that the service personnel works in accordance to organization’s policies and other applicable laws.
1- Greeting customers and scheduling service appointments.
2- Cataloguing customers concerns and comments.
3- Writing service orders and descriptions of problems and repairs.
4- Translating customers’ repair problems into standard repair terminology.
5- Explaining repairs to customers.
6- Estimating the cost and time needed for repairs
7- Test-driving vehicles to confirm service repairs.
1- Perform maintenance and repair on customer vehicles.
2- Identify problems with vehicles using the diagnostic equipment.
3- Explain automotive repairs and issues and provide great customer service.
4- Plan repair procedures using charts manuals and experience.
5- Test the functionality of parts and systems.
6- Perform routine maintenance and general mechanic work on vehicles.
High-level practical training of automobile technology and maintenance according to the standard set by the Japanese manufacturers.