Transaction Banking Officer
First Gulf Bank
مجموع سنوات الخبرة :19 years, 8 أشهر
Authorizing outward remittances of local currency & foreign currency wire transfer. Ensuring all transactions is processed within the agreed SLA.
Single authorization limit upto AED 2 million.
Handling all kinds of pre-facto & post-facto transaction enquiries.
Identify, analyze and communicate potential operational risk from daily funds transfer activity to the Management.
SME for remittance products. Involved in project management related to system enhancements, UATs, and process improvement initiatives.
Keeping our core banking systems updated in line with Central Bank operational guidelines & SWIFT releases.
Main participant in implementing UAEFTS 3.0 (RTGS) system & many new systems in First Gulf Bank
Providing constant training to new joinees & management trainees on remittance product & processes. Educate & train team members on new product & process improvements.
Constant review of process, checklists, KPIs, training documentations & SOPs & keep the documents updated.
Establishing RMA between banks for exchanging authenticated SWIFT messages & updating SWIFT directory in payment system.
Preparing various presentations in line with departmental productivity and efficacy approximately every quarter.
Reviewing nostro outstanding items pertaining to our dept. on daily basis & arranging to settle the same.
Cash Management Back-Office operations:
Handling newly boarded corporate customer to Al-Islami Connect online platform. Simultaneously managing the existing corporate clients using online channel.
Setting up online user profile as per customer request. Verifying necessary documents such as agreements and registration forms to be in line with banks policy and procedure.
Issuing online tokens to the corporate customer enabling them initiate online transactions as per their limits assigned in the bank records.
Processing and verifying customer online cheque printing. Monitoring the channels transactions of local currency and cross border transactions and ensuring smooth flow of transaction end to end.
Providing online access to customer in generating MT940 statements and subscribing to various report provided by the bank.
Setting up online e-trade facility to Al-Islami corporate connect customer.
Maintaining the MIS on daily basis presenting the reports to cash management team monthly basis.
Remittance operations:
Supervising transaction processing team of 8 members.
Supervise daily staff activities and their BAU activities. Monitoring and meeting the TAT for serving external/ internal customers.
Authorize/ Reject/ Verify Outward Remittances, Standing Orders, SWIFT messages, Inward Remittances (MT103/ 202/ 200/ B2B) of local currency and foreign currency funds transfer in Core Banking system and middleware system.
Ensuring all transaction processing as per agreed SLA with customers and well before local RTGS (UAEFTS) cut-off.
Authorizing payment routing, preferential FX rate setup, preferential transaction charges setup in the remittance system.
Identify, analyze and communicate potential operational risk from daily funds transfer activity to the Management.
Subject Matter Expert for remittance products both inward and outward remittances. Take part in all meetings related to system enhancements, UATs, and process improvement initiatives.
Placing appropriate controls in remittance systems to prevent loss, errors, omissions while creating payments messages.
Review policy and process documents, checklists, KPIs, training documentations and keep them updated.
Establishing RMA between banks for exchanging authenticated SWIFT messages and updating SWIFT directory in payment system.
Preparing monthly MIS related to transaction volumes, staff productivity, Al Islami connect files processed, discrepancies noted etc to the Senior management.
Reviewing nostro outstanding items pertaining to our dept. on daily basis and arranging to settle the same.
Processing of outward & inward remittances (Local Currency Transfer/ Foreign Currency Wire Transfer).
Executing payments of local currency, foreign currency wire transfer as per universal norms and bank’s AML policy.
Nostro reconciliations and periodic proofing/substantiation of balances in Nostro, Clearing/Suspense accounts.
Reporting financial position to treasury to cover sufficient funds in nostro towards outward payments.
Ensuring that all audit requests & due diligence are adhered to while processing client transactions.
Reporting all suspicious transactions to Compliance department for AML checks.
Handled all payments investigation & respond all queries from banks, internal customer & external customer.
Closely liaising with reconciliations and settlements team for resolution of breaks.
Foreign exchange (FX) deals confirmation and settlement.
Providing greater transparency by developing and maintaining management reports related to remittance processing and customer service.
Managing wire transfer enquiries through SWIFT message for Financial Institution Division (FID).
Been single point of contact for Financial Institution team with concerns to all vostro payments.
Nostro reconciliations on daily basis for payments favoring vostro clients & executing as per SLA.
Follow up with bank branches, CBG/RBG and correspondents through phone/email or via SWIFT messages.
Provided MIS on daily basis and submitting reports as per management requirement.
Project management related to system enhancements, UAT and process improvement initiatives.
Provided exceptional customer service by responding to requests and critical issues on time.
Handling Inward Remittances through a branded product of ICICI Bank Money2India via SWIFT Messages, Automated Clearing House (ACH) USA, Exchange House in Gulf, Net Banking transfer tie up with DBS Bank Singapore.
Resolving queries of the customers through e-mails.
Assist customer with the documentation required in outward remittance transactions.
Account opening and closure: Resident savings account and NRI, fixed deposits and recurring deposits.
Cheque related queries: Non-credit of cheques, any charges levied on cheque credit.
ATM / Debit Cards: Disputed transactions at merchant establishment’s and ATM’s.
Internet Banking: Disputed online fund transfers and bill payment transactions.