Social Media Specialist
8 Digital marketing
Total years of experience :2 years, 5 Months
Build and execute social media strategy through competitive research, platform determination, messaging and audience identification
Generate, edit, publish and share daily content (original text, images, video )
Set up and optimize company pages within each platform to increase the visibility of company’s social content
Create editorial calendars and syndication schedules
Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions
Maintained social media content development by coordinating and implementing social media marketing communication
Participated in the development of online marketing strategies for various planning projects
Provided support to internal and external Kidzania events
Responsible for achieving the assigned targets
Provided excellent customer service
Maintained a successful work by providing outstanding customer service and exceptional knowledge of Kidzania events needs
Ability to work for long hours
Processed work duties in a time efficient manner
Answered questions, and make recommendations upon request
Communicated current events features and benefits to customers
Prepared daily, weekly, and monthly reports
Ensured effective and quick resolution of customer complaints
ensured that quality standards, customer service and health and safety were met
EDUCATION Cairo University, Cairo BS Degree 2009/2013