إيمان Abed AlWahhab, Dynamics CRM Technical / Functional Consultant

إيمان Abed AlWahhab

Dynamics CRM Technical / Functional Consultant

Engineering Design & Manufacturing

البلد
لبنان - بيروت
التعليم
ماجستير, Information Technology
الخبرة
10 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 10 أشهر

Dynamics CRM Technical / Functional Consultant في Engineering Design & Manufacturing
  • لبنان - بيروت
  • أشغل هذه الوظيفة منذ يونيو 2013

Microsoft Dynamics CRM :
• Configure Microsoft Dynamics CRM to meet business needs
• Lead and deliver Microsoft Dynamics CRM through analysis, design, development, testing, training, and deployment activities necessary to deliver superior quality Microsoft CRM and XRM solutions
• Installing and deploying CRM Organizations
• Liaise with clients to understand their business and technical requirements and develop a plan to solve their problems
• Performed client satisfaction services by provision of continuous support to Microsoft Dynamics applications
• Follow a structured CRM Sure Step project methodology to ensure project success
• Provide training to customers and internal resources
• Train resources and implement CRM projects that include customized and out of the box modules(Sales, Marketing, Service)
• Prepare proposals, offers, cost-profit analysis and demos for new customers
• Document the whole business process
• Conducted customization and migration of Dynamics CRM applications and latest system upgrades
• Create custom workflows and processes
• Integrate SharePoint with Microsoft dynamics CRM
• Integrate CRM with other ERP systems
• Create and modify SSRS reports based on client needs
• Write Client Side JavaScript customizations and Develop plugins
• Create Custom entities, attributes, and relationships on dynamics CRM
• Create SQL stored procedures

SharePoint:
• SharePoint 2013 Installation & Configuration .SharePoint development with SharePoint Designer: Create web applications, sites, sub sites, custom lists, custom Page Layouts & Content Types, libraries, workflows and forms .Security configuration, site templates/solutions and other Administrative duties.

الخلفية التعليمية

ماجستير, Information Technology
  • في Beirut Arab University
  • يونيو 2015
بكالوريوس, Information Technology
  • في Beirut Arab University
  • يوليو 2013

Specialties & Skills

SharePoint
Project Management
Microsoft CRM
Microsoft CRM
Javascript
Asp.net

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Sales Technical Specialist Assessment for Microsoft Dynamics CRM 2013 (الشهادة)
Presales Technical Specialist Assessment for Microsoft Dynamics CRM 2013 (الشهادة)
General training on Transact SQL and Visual Studio (تدريب)
معهد التدريب:
MBM
تاريخ الدورة:
June 2011
المدة:
480 ساعة
Microsoft Dynamics® CRM 2011 Customization and Configuration(MB2-866) (الشهادة)
تاريخ الدورة:
August 2013
صالحة لغاية:
January 9999
Microsoft Dynamics® CRM 2011 Extending(MB2-876) (الشهادة)
تاريخ الدورة:
November 2013
صالحة لغاية:
January 9999
Microsoft Dynamics® CRM 2011 Installation and Deployment(MB2-867) (الشهادة)
تاريخ الدورة:
June 2014
صالحة لغاية:
January 9999
Microsoft Dynamics® CRM 2011 Application(MB2-868) (الشهادة)
تاريخ الدورة:
July 2013
صالحة لغاية:
January 9999