Account Specialist
Amazon
مجموع سنوات الخبرة :7 years, 3 أشهر
Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
· Demonstrates excellent time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaises with other departments as required to resolve Seller’s issues and questions.
Monitoring all requests by the clients using CAFM system, daily and monthly reporting which includes all the activities and services provided to the client prepare quotations for variation work and follow up with the procurement team to issue the PO, managing the petty cash for the site assist the facilities manager in snags and DLP, prepare all the documents (check lists for the housekeeping, security, maintenance teams) as per the SLA, assist the HR to prepare the timesheet for the project staff and follow up with the sub-contractors to complete all the services as per the PPM schedule
Make the required arrangements for the local and the international Medical missions including contacting the medical team and the patients
Logistics coordinator taking care of placing order and processing all steps such as checking, arranging for payments up to clearance through customs
pharmaceutical packaging company
Good
Good