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تم إلغاء حظر المستخدم بنجاح
إيمان الحجاج, Sr. HR and PR Officer

إيمان الحجاج

Sr. HR and PR Officer·Prime Support General Services

العراق

دبلوم, College of Arts - English Department (2yrs. studying only)

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 10 أشهر

Sr. HR and PR Officer

مارس 2025 - حتى الآن

Prime Support General Services

البصرة، العراق

وجدت هذه الوظيفة عبر بيت.كوم

مارس 2025 - حتى الآن

• Applying and following the client contractual QHSE chligations, PSGS's QHSE policy and procedures.

• Maintaining the integrity of the ISO Management Documentation System and standards of ISO 9001, ISO 14001, ISO 22000, & ISO 45000.

• Ensuring to maintain healthy relationship with client, Community, employees and government entities.

• Negotiating with employees and on behalf of the management on critical situations.

• Collecting internal information of.client activities, employee movements & activities.

• Frequently visit operational sites, meets employees to develop positive work culture with Local & international employees.

• Meets employees one to one if any grievance, clears employees doubts on spot.

• Acting as a bridge between employees, company/management to maintain healthy relationship with all employees with company.

• Support LN HR recruitment officer on mobilization, periodically in recruitment process.

• Liaising with and answering enquiries from individuals and other organizations, often via telephone and email.

• Fostering community relations through events such as open days and through involvement in community initiatives.

• Ensuring appropriate labor relations and conditions of employment are maintained.

• Maintaining records, prepares reports, and composes correspondence relative to the work

• Providing training sessions for all local staff to improve and develop their skills.

• Involve and initiate CSR programs coordinating with Management and incal communities.

• Handling government relations in appropriate way to avoid possible damages.

• Performing other duties as directed.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الموارد البشرية والتوظيف

Commercial Manager

سبتمبر 2020 - فبراير 2025

AL ASAS FOR TELECOMMUNICATIONS SERVICES AND INFORMATIO TECHNOLGY

البصرة، العراق

سبتمبر 2020 - فبراير 2025

• Managed services & product sales, purchases, and logistics departments.
• Reported daily operations to the COO, maintaining and monitoring the CRM system.
• Facilitated daily tasks to ensure excellent customer service.
• Prepared and submitted tender documents, overseeing contract implementation post-award.
• Maintained customer and vendor contracts, ensuring timely renewals or suspensions.
• Implemented a contract management system using ERP (Odoo).
• Conducted routine contract audits to enhance terms and conditions.
• Collaborated with legal and finance teams to ensure compliance and accuracy.
• Tracked contract performance using KPIs to improve cost efficiency.
• Handled official commercial correspondence with top management clients.
• Participated in meetings to discuss SLA agreements and project kick-offs.
• Developed and distributed commercial plans to sales and procurement teams.
• Aligned department efforts to meet customer requirements with high-quality service.
مجال الشركة:
الخدمات الفنية والتركيب
الدور الوظيفي:
إدارية

Executive Administrative Assistant

سبتمبر 2020 - أبريل 2023

ASAS Telecom and IT Solutions

البصرة، العراق

سبتمبر 2020 - أبريل 2023

• Worked with ERP systems for tasks related to sales contracts, HR, invoicing, and databases.
• Acted as the point of contact between executives and internal/external clients.
• Handled calls, messages, and correspondence.
• Maintained a diary, arranged meetings, and provided reminders.
• Took dictation, entered data accurately, and monitored office supplies.
• Produced reports, presentations, and briefs.
• Maintained an efficient documentation and filing system.
• As HR Coordinator, managed payroll, attendance, leave, recruitment, and employee relations.
• Ensured compliance with labor laws and created an organizational chart.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
إدارية

Business Development Specialist (Marketing & Training)

يونيو 2020 - سبتمبر 2020

Arajee Engineering Services

البصرة، العراق

يونيو 2020 - سبتمبر 2020

Preparing a plan to develop the training department in order to start a professional engineering training courses in the field of health, safety and environment, courses in business English, preparatory courses in TOFEL and IELTS, as well as courses in project management and human resources.
مجال الشركة:
الهندسة الميكانيكية
الدور الوظيفي:
إدارية

Senior Training Coordinator

أغسطس 2018 - مايو 2020

NAYA for Engineering Services and Training

البصرة، العراق

أغسطس 2018 - مايو 2020

• Maintained and followed up on daily administrative workflow operations.
• Led a team, developing administrative staff by providing information and circulating working systems between departments.
• Maintained communications and correspondence between the company and clients (government and private sectors).
• Ensured continuity of work operations by documenting and communicating necessary actions to management.
• Followed up on training requests from clients and prepared training quotations.
مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
التدريب والتطوير

Office Coordinator

فبراير 2017 - فبراير 2018

AL Jolan General Trading & Management Services

البصرة، العراق

فبراير 2017 - فبراير 2018

It's a (a family business project)

-Supervising and following up all teamwork tasks.
-Handling a telemarketing tasks for the provided services of the company.
-Examine proofs or printed sheets in order to detect errors and to evaluate the adequacy of impression clarity.
-Handling typing and printing of all official letters, reports and other important ports & customs documents.
-Maintaining spreadsheets and databases, Maintain filing, Mail system and answering phone calls
مجال الشركة:
الاستشارات الإدارية
الدور الوظيفي:
إدارية

News Researcher Freelance contract – indoor work)

أبريل 2015 - أكتوبر 2016

Medad Studies and Research Centre

أبو ظبي، الإمارات العربية المتحدة

أبريل 2015 - أكتوبر 2016

• Researched and compiled information from online sources, newspapers, and reliable media.
• Evaluated news, current events, trends, and other information related to specific subjects, individuals, or geographic regions.
• Edited, interpreted, and analyzed data, rewriting and shaping reports in both Arabic and English with accuracy and impartiality.
• Collected and analyzed accurate data while safeguarding confidentiality.
• Detected and corrected errors in spelling, grammar, and word usage.
• Collaborated with other members of the research team.
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
البحث والتطوير

Secretary, Liquidation Committee Member

نوفمبر 2010 - يناير 2014

ALPHA GROUP - AL MURJAN Real Estate Co. (Under Liquidation)

أم القوين، الإمارات العربية المتحدة

نوفمبر 2010 - يناير 2014

• Communicated with creditors, updated their information, and maintained contact details.
• Notified creditors about the liquidators’ appointment and the liquidation process.
• Followed up on creditors’ claims.
• Prepared required documents for monthly reports to the court.
• Managed receipts, petty cash payments, and other expenses.
• Recovered books and records.
•Verified ownership of company property and creditor claims.
• Maintained records during liquidation and stored them afterward.
• Prepared internal meetings of the liquidation committee.
• Sought approval for liquidators’ fees and expenses.
مجال الشركة:
العقارات
الدور الوظيفي:
إدارية

Executive Secretary

فبراير 2007 - يونيو 2009

IMDAD Company LLC.

أم القوين، الإمارات العربية المتحدة

فبراير 2007 - يونيو 2009

• Provided comprehensive secretarial support to the General Manager.
• Corresponded on behalf of the GM (internal and external), including drafting emails and letters.
• Screened telephone calls and maintained the GM’s calendar.
• Managed both soft and hard copy files, prepared various correspondence, and reports.
• Arranged travel logistics for GM and department staff.
• Managed stationery orders for the entire team.
• Take notes, maintain draft official letters on behalf of the G.M
• Attend meetings and maintain M.O.M
مجال الشركة:
خدمات المرافق
الدور الوظيفي:
سكرتارية

Administration Assistant (HR & Training Department)

ديسمبر 2001 - مارس 2005

Dubai International Institute (Driving & Transport Section)

دبي، الإمارات العربية المتحدة

ديسمبر 2001 - مارس 2005

• Reported attendance and sick leave for staff.
• Assisted staff with travel and hotel bookings.
• Prepared and collected documents for visa issuance.
• Arranged company and staff events (e.g., Company Anniversary Ceremony, IFTAR Ramadan, New Baby Born, Birthdays).
• Coordinated between department staff and HRD.
• Scheduled appointments for conferences, meetings, and training courses.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
إدارية

Secretary

مارس 1998 - يونيو 2000

United Consultants Advocates

عمان، الأردن

مارس 1998 - يونيو 2000

• Composed and typed legal documents, including transmittal memoranda, letters, notices, and orders.
• Drafted minutes from closed session meetings.
• Maintained calendars, schedules, and travel arrangements.
• Ensured confidentiality of legal documents and communication.
• Prepared court filings and case settlement documents.
• Established and updated case files.
• Transcribed legal dictation verbally or from attorney notes.
مجال الشركة:
مكاتب المحاماة
الدور الوظيفي:
سكرتارية

التعليم

The University of Basra

يناير 1998

يناير 1998

دبلوم، College of Arts - English Department (2yrs. studying only)

العراق

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

Not complete the requirements for the graduation

Al AQEEDA Secondary School Basrah

يونيو 1996

يونيو 1996

الثانوية العامة أو ما يعادلها، Literary Section

العراق

المعدل التراكمي (نسبة مئوية): 67.8%

المعدل التراكمي (نسبة مئوية): 67.8%

High school certificate

Skills

Self Confidence
Expert
Self Confidence
Expert
Cooperative
Expert
Cooperative
Expert
Flexible Working
Expert
Flexible Working
Expert
Office Coordination
Expert
Office Coordination
Expert
Organizational Performance
Expert
Organizational Performance
Expert
CONFERENCES
Expert
CONFERENCES
Expert
DICTATION
Expert
DICTATION
Expert
DRIVING
Expert
DRIVING
Expert
LETTERS
Expert
LETTERS
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
REPORTS
Expert
REPORTS
Expert
Correcpondenses
Expert
Correcpondenses
Expert
Typing Arabic & English
Expert
Typing Arabic & English
Expert
Mailing system
Expert
Mailing system
Expert
Office Work
Expert
Office Work
Expert
Office Administration
Expert
Office Administration
Expert
Typing
Expert
Typing
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Training
Intermediate
Training
Intermediate
Administration
Expert
Administration
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Guest Satisfaction
Intermediate
Guest Satisfaction
Intermediate
Hospitality
Intermediate
Hospitality
Intermediate
Leadership
Intermediate
Leadership
Intermediate
Cooperative
Expert
Cooperative
Expert
Flexible Working
Expert
Flexible Working
Expert
Office Coordination
Expert
Office Coordination
Expert
Organizational Performance
Expert
Organizational Performance
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
linkedin.com/in/iman-al-hajjaj/

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
IELTS Academic Mode (GBA 6.0)
Sep 2016 - Sep 2018
التدريب
Office Secretarial Certificate
Stonebridge Associated Colleges. (Online Home Study)
Sep 2006
E - Commerce Certificate
Stonebridge Associated Colleges. (Online Home Study)
Feb 2007

الهوايات والاهتمامات

Reading novels, Follow the news of the Iraqi political affairs, Travel and Walking Sport