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IMAN ALHAJJAJ, Sr. HR and PR Officer

IMAN ALHAJJAJ

Sr. HR and PR Officer·Prime Support General Services

Iraq

Diploma, College of Arts - English Department (2yrs. studying only)

Work experience

Total years of experience: 21 years, 10 months

Sr. HR and PR Officer

March 2025 - Present

Prime Support General Services

Basra, Iraq

I found this job using Bayt.com

March 2025 - Present

• Applying and following the client contractual QHSE chligations, PSGS's QHSE policy and procedures.

• Maintaining the integrity of the ISO Management Documentation System and standards of ISO 9001, ISO 14001, ISO 22000, & ISO 45000.

• Ensuring to maintain healthy relationship with client, Community, employees and government entities.

• Negotiating with employees and on behalf of the management on critical situations.

• Collecting internal information of.client activities, employee movements & activities.

• Frequently visit operational sites, meets employees to develop positive work culture with Local & international employees.

• Meets employees one to one if any grievance, clears employees doubts on spot.

• Acting as a bridge between employees, company/management to maintain healthy relationship with all employees with company.

• Support LN HR recruitment officer on mobilization, periodically in recruitment process.

• Liaising with and answering enquiries from individuals and other organizations, often via telephone and email.

• Fostering community relations through events such as open days and through involvement in community initiatives.

• Ensuring appropriate labor relations and conditions of employment are maintained.

• Maintaining records, prepares reports, and composes correspondence relative to the work

• Providing training sessions for all local staff to improve and develop their skills.

• Involve and initiate CSR programs coordinating with Management and incal communities.

• Handling government relations in appropriate way to avoid possible damages.

• Performing other duties as directed.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

Commercial Manager

September 2020 - February 2025

AL ASAS FOR TELECOMMUNICATIONS SERVICES AND INFORMATIO TECHNOLGY

Basra, Iraq

September 2020 - February 2025

• Managed services & product sales, purchases, and logistics departments.
• Reported daily operations to the COO, maintaining and monitoring the CRM system.
• Facilitated daily tasks to ensure excellent customer service.
• Prepared and submitted tender documents, overseeing contract implementation post-award.
• Maintained customer and vendor contracts, ensuring timely renewals or suspensions.
• Implemented a contract management system using ERP (Odoo).
• Conducted routine contract audits to enhance terms and conditions.
• Collaborated with legal and finance teams to ensure compliance and accuracy.
• Tracked contract performance using KPIs to improve cost efficiency.
• Handled official commercial correspondence with top management clients.
• Participated in meetings to discuss SLA agreements and project kick-offs.
• Developed and distributed commercial plans to sales and procurement teams.
• Aligned department efforts to meet customer requirements with high-quality service.
Company industry:
Installation & Technical Services
Job role:
Administration

Executive Administrative Assistant

September 2020 - April 2023

ASAS Telecom and IT Solutions

Basra, Iraq

September 2020 - April 2023

• Worked with ERP systems for tasks related to sales contracts, HR, invoicing, and databases.
• Acted as the point of contact between executives and internal/external clients.
• Handled calls, messages, and correspondence.
• Maintained a diary, arranged meetings, and provided reminders.
• Took dictation, entered data accurately, and monitored office supplies.
• Produced reports, presentations, and briefs.
• Maintained an efficient documentation and filing system.
• As HR Coordinator, managed payroll, attendance, leave, recruitment, and employee relations.
• Ensured compliance with labor laws and created an organizational chart.
Company industry:
Telecommunications
Job role:
Administration

Business Development Specialist (Marketing & Training)

June 2020 - September 2020

Arajee Engineering Services

Basra, Iraq

June 2020 - September 2020

Preparing a plan to develop the training department in order to start a professional engineering training courses in the field of health, safety and environment, courses in business English, preparatory courses in TOFEL and IELTS, as well as courses in project management and human resources.
Company industry:
Mechanical Engineering
Job role:
Administration

Senior Training Coordinator

August 2018 - May 2020

NAYA for Engineering Services and Training

Basra, Iraq

August 2018 - May 2020

• Maintained and followed up on daily administrative workflow operations.
• Led a team, developing administrative staff by providing information and circulating working systems between departments.
• Maintained communications and correspondence between the company and clients (government and private sectors).
• Ensured continuity of work operations by documenting and communicating necessary actions to management.
• Followed up on training requests from clients and prepared training quotations.
Company industry:
General Engineering Consultancy
Job role:
Training and Development

Office Coordinator

February 2017 - February 2018

AL Jolan General Trading & Management Services

Basra, Iraq

February 2017 - February 2018

It's a (a family business project)

-Supervising and following up all teamwork tasks.
-Handling a telemarketing tasks for the provided services of the company.
-Examine proofs or printed sheets in order to detect errors and to evaluate the adequacy of impression clarity.
-Handling typing and printing of all official letters, reports and other important ports & customs documents.
-Maintaining spreadsheets and databases, Maintain filing, Mail system and answering phone calls
Company industry:
Management Consulting
Job role:
Administration

News Researcher Freelance contract – indoor work)

April 2015 - October 2016

Medad Studies and Research Centre

Abu Dhabi, United Arab Emirates

April 2015 - October 2016

• Researched and compiled information from online sources, newspapers, and reliable media.
• Evaluated news, current events, trends, and other information related to specific subjects, individuals, or geographic regions.
• Edited, interpreted, and analyzed data, rewriting and shaping reports in both Arabic and English with accuracy and impartiality.
• Collected and analyzed accurate data while safeguarding confidentiality.
• Detected and corrected errors in spelling, grammar, and word usage.
• Collaborated with other members of the research team.
Company industry:
Other Business Support Services
Job role:
Research and Development

Secretary, Liquidation Committee Member

November 2010 - January 2014

ALPHA GROUP - AL MURJAN Real Estate Co. (Under Liquidation)

Umm Al Quwain, United Arab Emirates

November 2010 - January 2014

• Communicated with creditors, updated their information, and maintained contact details.
• Notified creditors about the liquidators’ appointment and the liquidation process.
• Followed up on creditors’ claims.
• Prepared required documents for monthly reports to the court.
• Managed receipts, petty cash payments, and other expenses.
• Recovered books and records.
•Verified ownership of company property and creditor claims.
• Maintained records during liquidation and stored them afterward.
• Prepared internal meetings of the liquidation committee.
• Sought approval for liquidators’ fees and expenses.
Company industry:
Real Estate
Job role:
Administration

Executive Secretary

February 2007 - June 2009

IMDAD Company LLC.

Umm Al Quwain, United Arab Emirates

February 2007 - June 2009

• Provided comprehensive secretarial support to the General Manager.
• Corresponded on behalf of the GM (internal and external), including drafting emails and letters.
• Screened telephone calls and maintained the GM’s calendar.
• Managed both soft and hard copy files, prepared various correspondence, and reports.
• Arranged travel logistics for GM and department staff.
• Managed stationery orders for the entire team.
• Take notes, maintain draft official letters on behalf of the G.M
• Attend meetings and maintain M.O.M
Company industry:
Utilities
Job role:
Secretarial

Administration Assistant (HR & Training Department)

December 2001 - March 2005

Dubai International Institute (Driving & Transport Section)

Dubai, United Arab Emirates

December 2001 - March 2005

• Reported attendance and sick leave for staff.
• Assisted staff with travel and hotel bookings.
• Prepared and collected documents for visa issuance.
• Arranged company and staff events (e.g., Company Anniversary Ceremony, IFTAR Ramadan, New Baby Born, Birthdays).
• Coordinated between department staff and HRD.
• Scheduled appointments for conferences, meetings, and training courses.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Secretary

March 1998 - June 2000

United Consultants Advocates

Amman, Jordan

March 1998 - June 2000

• Composed and typed legal documents, including transmittal memoranda, letters, notices, and orders.
• Drafted minutes from closed session meetings.
• Maintained calendars, schedules, and travel arrangements.
• Ensured confidentiality of legal documents and communication.
• Prepared court filings and case settlement documents.
• Established and updated case files.
• Transcribed legal dictation verbally or from attorney notes.
Company industry:
Law Firm
Job role:
Secretarial

Education

The University of Basra

January 1998

January 1998

Diploma, College of Arts - English Department (2yrs. studying only)

Iraq

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Not complete the requirements for the graduation

Al AQEEDA Secondary School Basrah

June 1996

June 1996

High school or equivalent, Literary Section

Iraq

GPA (percentage): 67.8%

GPA (percentage): 67.8%

High school certificate

Skills

Self Confidence
Expert
Self Confidence
Expert
Cooperative
Expert
Cooperative
Expert
Flexible Working
Expert
Flexible Working
Expert
Office Coordination
Expert
Office Coordination
Expert
Organizational Performance
Expert
Organizational Performance
Expert
CONFERENCES
Expert
CONFERENCES
Expert
DICTATION
Expert
DICTATION
Expert
DRIVING
Expert
DRIVING
Expert
LETTERS
Expert
LETTERS
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
REPORTS
Expert
REPORTS
Expert
Correcpondenses
Expert
Correcpondenses
Expert
Typing Arabic & English
Expert
Typing Arabic & English
Expert
Mailing system
Expert
Mailing system
Expert
Office Work
Expert
Office Work
Expert
Office Administration
Expert
Office Administration
Expert
Typing
Expert
Typing
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Training
Intermediate
Training
Intermediate
Administration
Expert
Administration
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Guest Satisfaction
Intermediate
Guest Satisfaction
Intermediate
Hospitality
Intermediate
Hospitality
Intermediate
Leadership
Intermediate
Leadership
Intermediate
Cooperative
Expert
Cooperative
Expert
Flexible Working
Expert
Flexible Working
Expert
Office Coordination
Expert
Office Coordination
Expert
Organizational Performance
Expert
Organizational Performance
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
IELTS Academic Mode (GBA 6.0)
Sep 2016 - Sep 2018
Training
Office Secretarial Certificate
Stonebridge Associated Colleges. (Online Home Study)
Sep 2006
E - Commerce Certificate
Stonebridge Associated Colleges. (Online Home Study)
Feb 2007

Hobbies and interests

Reading novels, Follow the news of the Iraqi political affairs, Travel and Walking Sport