Shwan Saifaldeen Wandawi

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service Answer students and other departments’ staff inquiries when they cannot be answered by the Accounts Receivable Assistant and Finance Generalist
Liaise with other departments to resolve any student accounts related issues
Monitor accounting office staff (both payable and receivable sections)

•Responsible for Purchasing Equipment and Supplies from Local and International Market and tracking the order by updating the order track sheet .
•Preparing the Paperwork (Generate: Purchase order, Comparative statement of Quotations and Goods Received noted) for various Departments and make sure to implementation AUI-S Purchasing Department policy.
•Preparing RFP(Request for proposal), RFQ (Request for Quotation) and ITB(invitation to bid)
•Assist the purchasing department Director for preparing contract for various project and services
•Coordinator with the vender and our contractor for ( cell phone provider, catering service and civil work)
•Responsible for organize Purchasing department Petty cash and Bank Account
•Organize the (Mobile Phone & SIMCard Inventory) Database

•Preparing Retail Sales Daily Report
•Check the prices in the local market and Establish retail sale price
•Overseeing the hiring, firing and maintaining of personnel (Retail Team)
•Handling the turning in of cash at the end of each sales associate’s day
•Paying the employees and ensuring that the paychecks match the hours worked by each individual and preparing schedule day work of Retail staff
•Check the inventory on a frequent basis and checking retail store stock
•Handle advertising and promotional displays

•Provide technical support to customer care services and gather requirements.
•Provide back up to various rotation systems.
•Manage customer complaints and inquiries through phone calls and emails.
•Analyze all customer inquiries and document cases for install and repair work.
•Monitor and process customer calls and ensure optimal level of customer satisfaction and resolve all outbound issues.
•Provide customer care services to all callers and assist in fulfilling all requirements.
•Coordinate with senior staff and escalate customer requirement and issues as per requirement.
•Train and assist juniors to perform troubleshoot on issues.
•Perform Quality Monitoring Assessment and execute require training needs.