Banker, Financial Administration Assistant Analyst at Strategy and Planning Sector
Banque Du Caire
Total years of experience :11 years, 10 Months
-Evaluated the financial performance of Banque Du Caire on a regular basis (monthly) as per the following:
- Analyzed banks monthly and yearly financial statements (balance sheets and income statements) & prepared the necessary highlights and key indicators.
- Compared key volumes / highlights and indicators VS previous period and VS forecasted figures (budget).
- Prepared monthly & yearly reports.
-Evaluated the financial performance of each business line /sector on a regular basis as per the following:
- Compared monthly performance of each business line / product.
- Compared actual performance of each business line / product VS forecasted figures (budget).
- Prepared monthly & yearly reports.
-Measured the performance of Banque Du Caire compared to other banks operating in Egypt as per the following:
- Analyzed banks’ balance sheets and income statements and compared Banque Du Caire’s performance VS other banks.
- Prepared Bank’s market share.
- Market share reports were conducted on a yearly basis.
All Analysis reports mentioned above were presented in an excel sheet or power point presentations on a regular basis and presented to the Strategy and Planning Sector’s General Manager
Meeting and greet visitors, determining nature of business and directing to the concerned.-
- Answering any incoming phone calls while providing basic information when needed
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
- Receives and relays messages, and answers routine queries.
- Forwarding all received inquiries to the appropriate agent.
Receive walk in clients and provide all necessary assistance and answer all inquiries;
- Cross sell Banking Commercial products - program lending facility: Business Credit cards, Auto Finance Loan, Microfinance Loan, Long term loan, Personal Loans, Overdraft, and bill discounting;
- Cross sell unfunded facility: Letter of Guarantee & Document of letter.
- Prepare all security documents required as per sanction approval to lodged in safe custody
- Once security is perfected, disbursed facility and debit bank commission and fess.
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
- Co-control over cash movements to/from the strong room to meet teller’s requirements.
- Replenish and reconcile ATMs.
- Perform all cash-counter banking transactions to meet high service standards such as cash --- Deposits, cash withdrawals, FX transactions.
- Balance cash held in branch strong room, with tellers and in ATMs at the end of the day.
- Promote services and products of the bank to help achieve business goals and maintain customer relationships.
- Process customer requests within the set target time.
- Educate and encourage customers to avail of alternate service delivery channels provided by the bank.
- Practice and implement the bank service standards.
- Handle customer queries, complaints and resolve.
- Cross check other teller transactions against reports / source documents to ensure accuracy.
- Ensure customer & staff account privacy and confidentiality.
- Print reports and distribute to concerned staff.
- Handle department filing.
Diploma in Banking Studies, Ain Shams University. Date of graduation: 2012