Quality Analyst
Vodafone - Egypt
Total years of experience :8 years, 6 Months
i audit on agent while dealing with the british customers
i provide them with solid coaching to help them improve
i help the operations reach their targets
i make sure of the company policy being applied correctly
i provide my company with 2 ideas per year to increase profit as adding value to my company
i do analysis to figure how to sort the opticals we face
i solved British customers queries
improved the customers experience
achieve all my targets