Eman Hassan, Training Manager

Eman Hassan

Training Manager

AX Capital

Lieu
Émirats Arabes Unis
Éducation
Baccalauréat, Tourist Guiding
Expérience
12 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 6 Mois

Training Manager à AX Capital
  • Émirats Arabes Unis - Dubaï
  • janvier 2022 à juin 2022

Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processes
• Continually research methods and techniques in workplace training and remain up to date on developments within the industry and competitors
• Collect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training courses
• Administer tests after the completion of training courses to determine the effectiveness of training strategies
• Create printed and instructional materials to be distributed during training
• Actively seek current training methods and best practices to facilitate training employees
• Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional instruction
• Create internal marketing materials to be distributed throughout the company to announce training programs and details

Senior Training Manager à Sobha Hartland
  • Émirats Arabes Unis - Dubaï
  • juin 2021 à décembre 2021

• Monitored employee progress, offering feedback to management on additional training requirements.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
• Based on research, plan and implement training programs that will prepare employees for the next step of their career paths.

Senior Trainer à SeniorTrainingManager
  • Émirats Arabes Unis - Dubaï
  • juillet 2020 à mai 2021

Monitored employee progress, offering feedback to management on
additional training requirements.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
• Based on research, plan and implement training programs that will prepare
employees for the next step of their career paths.

Trainer à Bayut& Dubizzle
  • Émirats Arabes Unis
  • juillet 2016 à juin 2020

Collaborate with management to identify company training needs.
• Schedule appropriate training sessions.
• Oversee and direct seminars, workshops, individual training sessions, and
lectures.
• Plan and implement an effective training curriculum.
• Supervise training budgets.
• Prepare hard copy training materials such as module summaries, videos,
and presentations.
• Train and guide new employees.
• Develop monitoring systems to ensure that all employees are performing
job responsibilities according to training.

Property Consultant à DanubeProperties
  • Émirats Arabes Unis
  • juillet 2017 à juin 2018
à ExclusiveLinksRealEstate Brokers
  • Émirats Arabes Unis
  • novembre 2014 à décembre 2016

Exclusive Links Real Estate Brokers is one of the UAE's leading brokerage
firms, offering a complete property experience. Exclusive Links Real Estate
provides an extensive list of properties for sale and lease, and this is
complimented by a full property management list of services.

Cabin Crew à EmiratesAirlines
  • Émirats Arabes Unis
  • août 2012 à octobre 2014

Greeting passengers as they board and exit the plane
• Showing passengers to their seats and providing special attention to
certain passengers, such as the elderly or disabled
• Serving meals and refreshments
• Checking the condition and provision of emergency equipment and
information for passengers
• Demonstrating emergency equipment and safety procedures
• Administering first aid
• Dealing with emergencies

Guest Service Agent à Hyatt Hotels
  • Egypte
  • janvier 2010 à juillet 2012

Creates 100% guest satisfaction by providing fast and friendly genuine
hospitality and by exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork
when providing guest service.
• Listens apologizes with empathy, finds a solution, and follows through
when resolving guest problems.

Éducation

Baccalauréat, Tourist Guiding
  • à Ain Shams University
  • juillet 2007

Specialties & Skills

Guest Satisfaction
Guest Service
Customer Satisfaction
REAL ESTATE
RESEARCH
TRAINING PROGRAMS
PROGRESS
BUDGETING
COACHING
EXECUTIVE MANAGEMENT
FIRST AID

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Train The Trainer (Formation)
Institut de formation:
Nadia Global
Date de la formation:
June 2021