Eman Hassan, Training Manager

Eman Hassan

Training Manager

AX Capital

Location
United Arab Emirates
Education
Bachelor's degree, Tourist Guiding
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

Training Manager at AX Capital
  • United Arab Emirates - Dubai
  • January 2022 to June 2022

Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processes
• Continually research methods and techniques in workplace training and remain up to date on developments within the industry and competitors
• Collect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training courses
• Administer tests after the completion of training courses to determine the effectiveness of training strategies
• Create printed and instructional materials to be distributed during training
• Actively seek current training methods and best practices to facilitate training employees
• Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional instruction
• Create internal marketing materials to be distributed throughout the company to announce training programs and details

Senior Training Manager at Sobha Hartland
  • United Arab Emirates - Dubai
  • June 2021 to December 2021

• Monitored employee progress, offering feedback to management on additional training requirements.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
• Based on research, plan and implement training programs that will prepare employees for the next step of their career paths.

Senior Trainer at SeniorTrainingManager
  • United Arab Emirates - Dubai
  • July 2020 to May 2021

Monitored employee progress, offering feedback to management on
additional training requirements.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
• Based on research, plan and implement training programs that will prepare
employees for the next step of their career paths.

Trainer at Bayut& Dubizzle
  • United Arab Emirates
  • July 2016 to June 2020

Collaborate with management to identify company training needs.
• Schedule appropriate training sessions.
• Oversee and direct seminars, workshops, individual training sessions, and
lectures.
• Plan and implement an effective training curriculum.
• Supervise training budgets.
• Prepare hard copy training materials such as module summaries, videos,
and presentations.
• Train and guide new employees.
• Develop monitoring systems to ensure that all employees are performing
job responsibilities according to training.

Property Consultant at DanubeProperties
  • United Arab Emirates
  • July 2017 to June 2018
at ExclusiveLinksRealEstate Brokers
  • United Arab Emirates
  • November 2014 to December 2016

Exclusive Links Real Estate Brokers is one of the UAE's leading brokerage
firms, offering a complete property experience. Exclusive Links Real Estate
provides an extensive list of properties for sale and lease, and this is
complimented by a full property management list of services.

Cabin Crew at EmiratesAirlines
  • United Arab Emirates
  • August 2012 to October 2014

Greeting passengers as they board and exit the plane
• Showing passengers to their seats and providing special attention to
certain passengers, such as the elderly or disabled
• Serving meals and refreshments
• Checking the condition and provision of emergency equipment and
information for passengers
• Demonstrating emergency equipment and safety procedures
• Administering first aid
• Dealing with emergencies

Guest Service Agent at Hyatt Hotels
  • Egypt
  • January 2010 to July 2012

Creates 100% guest satisfaction by providing fast and friendly genuine
hospitality and by exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork
when providing guest service.
• Listens apologizes with empathy, finds a solution, and follows through
when resolving guest problems.

Education

Bachelor's degree, Tourist Guiding
  • at Ain Shams University
  • July 2007

Specialties & Skills

Guest Satisfaction
Guest Service
Customer Satisfaction
REAL ESTATE
RESEARCH
TRAINING PROGRAMS
PROGRESS
BUDGETING
COACHING
EXECUTIVE MANAGEMENT
FIRST AID

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Train The Trainer (Training)
Training Institute:
Nadia Global
Date Attended:
June 2021