إيمان حسن, Training Manager

إيمان حسن

Training Manager

AX Capital

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Tourist Guiding
الخبرات
12 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 6 أشهر

Training Manager في AX Capital
  • الإمارات العربية المتحدة - دبي
  • يناير 2022 إلى يونيو 2022

Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processes
• Continually research methods and techniques in workplace training and remain up to date on developments within the industry and competitors
• Collect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training courses
• Administer tests after the completion of training courses to determine the effectiveness of training strategies
• Create printed and instructional materials to be distributed during training
• Actively seek current training methods and best practices to facilitate training employees
• Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional instruction
• Create internal marketing materials to be distributed throughout the company to announce training programs and details

Senior Training Manager في Sobha Hartland
  • الإمارات العربية المتحدة - دبي
  • يونيو 2021 إلى ديسمبر 2021

• Monitored employee progress, offering feedback to management on additional training requirements.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
• Based on research, plan and implement training programs that will prepare employees for the next step of their career paths.

Senior Trainer في SeniorTrainingManager
  • الإمارات العربية المتحدة - دبي
  • يوليو 2020 إلى مايو 2021

Monitored employee progress, offering feedback to management on
additional training requirements.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
• Based on research, plan and implement training programs that will prepare
employees for the next step of their career paths.

Trainer في Bayut& Dubizzle
  • الإمارات العربية المتحدة
  • يوليو 2016 إلى يونيو 2020

Collaborate with management to identify company training needs.
• Schedule appropriate training sessions.
• Oversee and direct seminars, workshops, individual training sessions, and
lectures.
• Plan and implement an effective training curriculum.
• Supervise training budgets.
• Prepare hard copy training materials such as module summaries, videos,
and presentations.
• Train and guide new employees.
• Develop monitoring systems to ensure that all employees are performing
job responsibilities according to training.

Property Consultant في DanubeProperties
  • الإمارات العربية المتحدة
  • يوليو 2017 إلى يونيو 2018
في ExclusiveLinksRealEstate Brokers
  • الإمارات العربية المتحدة
  • نوفمبر 2014 إلى ديسمبر 2016

Exclusive Links Real Estate Brokers is one of the UAE's leading brokerage
firms, offering a complete property experience. Exclusive Links Real Estate
provides an extensive list of properties for sale and lease, and this is
complimented by a full property management list of services.

Cabin Crew في EmiratesAirlines
  • الإمارات العربية المتحدة
  • أغسطس 2012 إلى أكتوبر 2014

Greeting passengers as they board and exit the plane
• Showing passengers to their seats and providing special attention to
certain passengers, such as the elderly or disabled
• Serving meals and refreshments
• Checking the condition and provision of emergency equipment and
information for passengers
• Demonstrating emergency equipment and safety procedures
• Administering first aid
• Dealing with emergencies

Guest Service Agent في Hyatt Hotels
  • مصر
  • يناير 2010 إلى يوليو 2012

Creates 100% guest satisfaction by providing fast and friendly genuine
hospitality and by exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork
when providing guest service.
• Listens apologizes with empathy, finds a solution, and follows through
when resolving guest problems.

الخلفية التعليمية

بكالوريوس, Tourist Guiding
  • في Ain Shams University
  • يوليو 2007

Specialties & Skills

Guest Satisfaction
Guest Service
Customer Satisfaction
REAL ESTATE
RESEARCH
TRAINING PROGRAMS
PROGRESS
BUDGETING
COACHING
EXECUTIVE MANAGEMENT
FIRST AID

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Train The Trainer (تدريب)
معهد التدريب:
Nadia Global
تاريخ الدورة:
June 2021