Deputy Manager, IT
Aim Group (WazobiaMax & WazobiaTV)
Total years of experience :15 years, 0 Months
Reduce infrastructure downtime by 95% through regular checks on network and data security
•Keep project team on-task with effective control of budgets, schedules and scopes
•Engineered the implementation of wireless Audio/Visual transmission using software reducing cost by 90%
•Conduct regular system and application audits improving system efficiency by over 88%
•Oversee various IT and Broadcast projects from conceptualization to completion within specified budget
•Developed and implemented Standard Operating Procedures (SOP) and IT policy guidelines with a team
• Select, supervise, train and motivate 6 staff employees delivering efficient IT support services to users
• Plan and implement disaster recovery and back-up procedures, information security and control structures.
• Install, configure and manage Cisco routers and switches for all branch locations
• Designed networks supporting 100 users with security products, including firewalls, antivirus software, switches and routers
• Maintain smooth operations of the technology infrastructure for 96% network uptime through remote access, LAN and WAN
• Employ Cyberoam firewalls to safeguard network security and block unauthorized access by over 98%
• Apply knowledge of IP networking, L2 and L3 network protocols, LAN, WAN, and application data flow when planning, implementing and supporting network structures
• Plan, design, engineer and support changes to the mission-critical video and data network to provide flawless service to 100 users
• Managed system-wide hardware, operating system and software deployments, as well as any related upgrade problems
• Maintain IT inventory for efficient resource utilization
• Prepare weekly status reports to update senior management on current progress and constraints
• Worked with audio visual personnel to strengthen audio and video quality during broadcasts
• Coordinated all installations, calibrations and maintenance for broadcast equipment used by the station.
• Oversaw team of 10 technical professionals to manage successful broadcasts
• Repaired and maintained all computer and Mac systems.
• Managed IT support services for external bureau and branch stations.
• Bandwidth utilization reduction by 25% using Access control lists on Cisco routers.
• Achieved near zero downtime on VPNs, internet and data network.
• Managed IT training for staff on software and computer systems.
• Resolved technical faults related to Editing, Ingest and production control rooms.
• Reduced internet bandwidth cost through effective policies on checkpoint firewall.
• Automated video file conversion using Episode software.
• Administered and managed Cisco 2811 router and 1900 switches.
• Configured active directory local domain controller.
• Facilitated smooth network operations for more than 50 on-site users, and total of 200 users across two locations
• Managed backup, security, user systems, security configurations and implementation on the entire network.
• Improved internet and data services by 85% using QoS and access control lists.
• Pioneered the connection of separate office buildings using point to point radio links.
• Ensured Media servers, storage server and production network are working optimally.
• Performed system maintenance and upgrades, including patches, hardware and software.
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
• Entered customer interaction details in Footprint to track requests, document problems and record solutions offered.
• Resolved issues with clients' satellite modems and IDU configurations.
• Monitored clients' back haul connectivity using NMS (Hobbit) and Lifetree @Bility.