emiabattan emiabattan

Managed daily client interactions by providing tailored banking solutions and resolving
customer issues
Advised clients on financial products, including participation in equity offerings and
investment opportunities
Contributed to the promotion and sale ofshares during IPO operations (e.g., LNB, BIIC),
supporting client onboarding and subscription processes
Built and maintained strong client relationships, ensuring high levels ofsatisfaction and
retention
Collaborated with cross-functional teams to improve service efficiency and streamline
operational processes
Supported clients throughout the investmentjourney, enhancing understanding offinancial
products and market opportunities
Developed strong communication, sales, and problem-solving skills in a fast-paced financial
environment

Ecobank Benin, Cotonou
| August to Present
Opening of current and savings accounts.
Creation of Ecobank Visa cards and Xpress cards.
Contribution to projects aimed at improving the customer experience.
Active Ecobank agent within SGI EDC Investment Corporation, involved
in the two largest and most significant financial operations of the State of
Benin (LNB and BIIC).
Active participation in the sale of shares as part of the initial public
offerings (IPOs) of LNB and BIIC, assisting clients throughout the
subscription process.
Contribution to the operational management of both transactions, from
the opening of subscriptions to their closing and stock market listing.
Monitoring and processing client files, including securities account
openings, document collection, and verification.
Collaboration with sales and technical teams to optimize the stock
placement strategy and ensure compliance with regulatory procedures.

Led end-to-end recruitment processes, including candidate sourcing, screening, selection, and

Supervised daily operations and optimized workflows to improve efficiency and
service delivery
Managed both on-site and remote activities, ensuring seamless coordination
across teams
Maintained strong relationships with clients and partners, driving high customer
satisfaction and retention
Developed internal documentation and trained staffon operational best practices
Coordinated and participated in cross-border activities, including business trips to
Nigeria for events and operations support
Managed logistics, team coordination, and execution ofevents in a fast-paced and
multicultural environment
Ensured alignment between field operations and management expectations
across different locations
Demonstrated strong leadership, adaptability, and organizational skills in a hybrid
work environment

Supervised daily operations and optimized workflow for increased efficiency.
Maintained strong relationships with clients and partners, ensuring high customer
satisfaction.
Developed internal documentation and trained staff on best practices..

building and maintaining a structured talent pipeline