Maroua Bahanni

Led strategic hiring missions for advanced projects in IT & Digital Transformation (AI, Cloud,
Cybersecurity), Autonomous Systems, Smart Cities, Healthcare, and FinTech across Saudi Arabia, UAE and
the UK.
Key Achievements:
• Delivered critical hires for ELM UK in Autonomous Systems — attracting European experts
(Scientists, Computer Vision Engineers, Mapping/Localization, AI Developers, Autonomous Driving
Architects).
• Sourced and hired niche expertise in Cybersecurity, Change Management, and Healthcare for
major Saudi clients including SRC, LEAN.sa, Nupco.
• Successfully filled over 60 roles (Software Developers, QA, DevOps, Cloud, Data, Financial
Analysts, Integration Engineers, Business Analysts) for: SRC_KSA, Nupco, ELM.SA, LEAN.sa,
Solutions by STC, BUPA, Jahez Group, PURE Health, Orange Business UAE, Atom.

Scope of Responsibilities:
• Stakeholder alignment, sourcing strategy & talent mapping (Africa, Europe & ME, Asia).
• Screening & qualification, interviews coordination, offer closing.
• Reporting KPIs, candidate experience ownership, market insights, employer branding.

• Served as the main point of contact for guest relations, managing front office operations to ensure
premium guest experience and sustained satisfaction (maintained GRI score above 81% across
Booking, Expedia, Google and TripAdvisor).
• Handled VIP guest portfolios — building strong relationships, anticipating needs, and ensuring
seamless communication pre-arrival, during stay, and post-departure.
• Led guest issue resolution and recovery actions, coordinating with operational departments to
ensure fast turnaround, transparency, and positive customer retention outcomes.
• Increased occupancy and revenue by actively promoting and up-selling hotel services and
premium amenities, resulting in measurable contribution to profitability.

• Built strong pipelines through active field networking : university partnerships, tech events, career
fairs : staying plugged into talent communities and emerging engineering trends.

• Managed high-touch member requests: delivering personalized services including international
travel arrangements, curated experiences, and tailored event recommendations.
• Expanded the companys partner ecosystem by building strategic relationships with hotels, travel
agencies, car rental providers, and restaurants across multiple countries.
• Ensured seamless end-to-end service delivery, driving high satisfaction, repeat usage, and long
term client loyalty.

• Planned and delivered advertising projects end-to-end: including major events such as COP22 —
ensuring on-time production and quality delivery.
• Managed promotional campaigns for key Moroccan advertisers (Al Omrane Group, Société
Générale, ACCENT, KFC, Tempo).
• Led client briefings, defined project scope, timelines and budgets, and coordinated execution across
internal teams and external suppliers.