Service Planning Executive
Ghabbour Auto
مجموع سنوات الخبرة :14 years, 6 أشهر
October 2006 till now Ghabbour Auto
Position Service Planning Executive
Currently working as a Service Planning Executive with Ghabbour Auto, where my main responsibilities are coordinate with engineers all over Egypt, for the service centers, Service camps for 2Wheelers & 3Wheelers, assisting the company with marketing planning and implementation.
* Open new service centers for the company dealers as per the company guidelines
* Providing all the needed equipment's and special tools to the main dealers.
* understanding of clients marketing objectives including their Return On Investment (ROI) objectives
* Brand awareness through service camps for motorcycles and 3 wheelers.
* Acting as a contact between a company and its existing and potential markets.
* Challenging any objections with a view to getting the customer to buy, through the car mobile service
* Gaining a clear understanding of customers' businesses and requirements.
* Making accurate, rapid cost calculations and providing customers with quotations.
* Attending team meeting and sharing best practice with colleagues.
* Responsible for the 2W & 3W warranty and failure technical report.
* Representing their company at trade exhibitions, events and demonstrations.
* Gathering market and customer information.
* Service reservations.
* Responding to incoming email and phone enquiries.
* Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
July 2002 till August 2006 ATC Trading
Position Sales Executive
ATC is one of the most successful companies in Egypt for company's furniture and stationary
* Listening to customer requirements and presenting appropriately to make a sale.
* Cold calling to arrange meetings with potential customers to prospect for new business.
* Negotiating the terms of an agreement and closing sales.
* Negotiating on price, costs, delivery and specifications with buyers and managers.
* Advising on forthcoming product developments and discussing special promotions.
* Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
* Liaising with suppliers to check the progress of existing orders.
* Checking the quantities of goods on display and in stock.
* Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.
* Reviewing your own sales performance, aiming to meet or exceed targets.
* Take orders from guests and beverage orders from servers.
* Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant's standard drink recipes.
* Learns the names and personally recognize our regulars.
* Record drink orders accurately and immediately after receipt into the register system.
* Accept guest payment, process credit card charges and make change (if applicable)
* Wash and sterilize glassware.
* Prepare garnishes for drinks and replenish snacks for bar patrons.
* Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
* Clear and reset tables in bar area.
* Present drink menus, make specific recommendations and answer questions regarding beverages.
* Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
* Receive and serve food orders to guests seated at the bar.
* Report all equipment problems and bar maintenance issues to bar supervisor.
* Assist the restocking and replenishment of bar inventory and supplies.
* Thank guests for their visit and invite them to return.
* Attends all scheduled employee meetings and brings suggestions for improvement.
Other Information:
1995-1999 Ain Shams University Bachelor of Commerce
