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Emmanuel John Maniulit, Receptionist

Emmanuel John Maniulit

Receptionist·Grand Seira Pines

United Arab Emirates

Bachelor's degree, Criminology

Work experience

Total years of experience: 4 years, 1 months

Receptionist

November 2025 - May 2026

Grand Seira Pines

Baguio, Philippines

November 2025 - May 2026

• Greet and welcome visitors, clients, and guests in a professional and courteous manner.
• Answer and direct incoming phone calls and respond to emails promptly.
• Respond to customer inquiries and resolve concerns professionally.
• Ensure the reception area is organized, presentable, and welcoming at all times.
• Assist with data entry, report preparation, and office coordination.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Concierge

June 2024 - September 2025

The Manor

Baguio, Philippines

June 2024 - September 2025

• Coordinated transportation, dining reservations, and other guest arrangements.
• Responded promptly to guest requests and ensured timely resolution of concerns.
• Promoted hotel facilities and services to enhance guest satisfaction.
• Ensured a welcoming and professional front-of-house environment at all times.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Reservations Agent

March 2022 - April 2024

IHG Hotels & Resorts

Baguio, Philippines

March 2022 - April 2024

• Managed high-volume reservation inquiries while maintaining booking accuracy and exceptional customer
service standards.
• Increased revenue opportunities through upselling room upgrades, promotional packages, and additional
hotel services.
• Coordinated with Front Office and operational departments to ensure smooth guest arrivals and seamless
guest experiences.
• Maintained accurate reservation records, pricing information, and booking documentation to support
operational efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Panpacific University

March 2022

March 2022

Bachelor's degree, Criminology

Philippines

Skills

Sales

Expert

Secretarial

Intermediate

Receptionist

Intermediate

Microsoft Office

Intermediate

Customer Service

Intermediate

Front Office

Expert

Management

Beginner

Marketing

Intermediate

Microsoft Excel

Intermediate

Administration

Intermediate

Hospitality

Expert

Hotels

Intermediate

Data Entry

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CLIENT SERVICES

Intermediate

GUEST RELATIONS

Intermediate

LEAD GENERATION

Intermediate

UPSELLING

Intermediate

Project Management

Beginner

Languages

English

Expert

Tagalog

Native Speaker