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Emmanuel Jugo, Executive Secretary

Emmanuel Jugo

Executive Secretary·Al Taif General Trading Company

Kuwait

Diploma, Professional Graphic Designing

Work experience

Total years of experience: 9 years, 9 months

Executive Secretary

November 2022 - Present

Al Taif General Trading Company

As Salimiyah, Kuwait

November 2022 - Present

• Provides secretarial, administrative and project support to Manager and other team members.
• Creates, prepares and edits letters, other correspondence, e-mails and documents from brief instructions, rough typed or hand-written drafts.
• Researches and investigates a variety of subjects at Managers requests. Collects, organizes, and formats data from multiple sources.
• Participates and supports manager in accomplishing the respective tasks, and managing the responsibility area, organization or assigned projects.

Company industry:
Oil & Gas
Job role:
Administration

Administrative Officer

December 2021 - November 2022

Taqneen Law Firm and Legal Consultation Company

Al Kuwait, Kuwait

December 2021 - November 2022

● Provides secretarial, administrative and project support to Manager and other team members.
● Creates, prepares and edits letters, other correspondence, e-mails and documents from brief instructions, rough typed or hand-written drafts.
● Researches and investigates a variety of subjects at Managers’ request. Collects, organizes, and formats data from multiple sources.
● Participates and supports manager in accomplishing the respective tasks, and managing the responsibility area, organization or assigned projects.

Company industry:
Law Firm
Job role:
Legal

Hotel Guest Service Agent

October 2016 - December 2021

Le Royale Hotel

Al Kuwait, Kuwait

October 2016 - December 2021

● Greeting and welcoming guests and providing them with a positive first impression of the organization.
● Directing guests and answering their questions.
● Notifying other workers of visitor arrival.
● Maintaining security and telecommunications systems.
● Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
● Complying with procedures, rules, and regulations on keeping a safe and clean reception area.
● Documenting and communicating various actions, irregularities, and continuing needs.
● Contributing to the team by accomplishing tasks as needed.
● Answering the telephone; taking and relaying messages; providing information to clients.
● Providing administrative and clerical support.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Desk Night Auditor

October 2016 - December 2021

Le Royale Hotel

Al Kuwait, Kuwait

October 2016 - December 2021

● Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
● Registering and processing guests promptly upon arrival or departure while in order to anticipate any needs or concerns.
● Regularly verified all account entries and balances.
● Consolidated credit card charges and submitted them for payment.
● Addressed all discrepancies; authorized discounts whenever applicable to guest’s final account.
● Managed the daily computer reset to current date to ensure changeover does not affect guest billing.
● Process invoices, post checks and distribute employee checks.
● Respond to guest complaints, requests and emergencies.
● Reconcile all accounts in a timely manner.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

International Institute of Computer Science and Administration

August 2023

August 2023

Diploma, Professional Graphic Designing

Kuwait

International Institute of Computer Science and Administration

June 2015

June 2015

Higher diploma, Computer Secretary

Kuwait

Skills

Team Leadership
Expert
Team Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Microsoft Office Suite
Expert
Microsoft Office Suite
Expert
Building Relationships
Expert
Building Relationships
Expert
Customer Service
Expert
Customer Service
Expert
typing
Expert
typing
Expert
mail
Expert
mail
Expert
minutes
Expert
minutes
Expert
materials
Expert
materials
Expert
outlook
Expert
outlook
Expert
order
Expert
order
Expert

Languages

English

Expert

Arabic

Intermediate

Hobbies and interests

Playing Musical Instruments