Emmanuel Jugo

• Provides secretarial, administrative and project support to Manager and other team members.
• Creates, prepares and edits letters, other correspondence, e-mails and documents from brief instructions, rough typed or hand-written drafts.
• Researches and investigates a variety of subjects at Managers requests. Collects, organizes, and formats data from multiple sources.
• Participates and supports manager in accomplishing the respective tasks, and managing the responsibility area, organization or assigned projects.

● Provides secretarial, administrative and project support to Manager and other team members.
● Creates, prepares and edits letters, other correspondence, e-mails and documents from brief instructions, rough typed or hand-written drafts.
● Researches and investigates a variety of subjects at Managers’ request. Collects, organizes, and formats data from multiple sources.
● Participates and supports manager in accomplishing the respective tasks, and managing the responsibility area, organization or assigned projects.

● Greeting and welcoming guests and providing them with a positive first impression of the organization.
● Directing guests and answering their questions.
● Notifying other workers of visitor arrival.
● Maintaining security and telecommunications systems.
● Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
● Complying with procedures, rules, and regulations on keeping a safe and clean reception area.
● Documenting and communicating various actions, irregularities, and continuing needs.
● Contributing to the team by accomplishing tasks as needed.
● Answering the telephone; taking and relaying messages; providing information to clients.
● Providing administrative and clerical support.

● Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
● Registering and processing guests promptly upon arrival or departure while in order to anticipate any needs or concerns.
● Regularly verified all account entries and balances.
● Consolidated credit card charges and submitted them for payment.
● Addressed all discrepancies; authorized discounts whenever applicable to guest’s final account.
● Managed the daily computer reset to current date to ensure changeover does not affect guest billing.
● Process invoices, post checks and distribute employee checks.
● Respond to guest complaints, requests and emergencies.
● Reconcile all accounts in a timely manner.