Emmanuel Sangalang

The Shift Supervisor Trainee is responsible for the overall leadership and direction of the store in the absence of the Store Manager or the Assistant Store Manager. The Shift Supervisor Trainee is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and customer connections during the shift. This position manages the shift requirements for labor, customer service and employee tasks, in accordance to Caribou Coffee standards.

• Demonstrating leadership.
• Maintaining records of personnel, inventories, sales and banking/accounting records preferred.
• Maintaining the look and feel of a well-run store.
• Managing multiple priorities.
• Coaches team members on such items as proper methods of brewing, crafting drinks and teas, weighing bulk, grinding, register and cash handling, other daily shift tasks and methods in guest services.
• Provides ongoing feedback to team members on their successes and areas for improvement.
• Provides tools to help Team Members sell coffee and promotional items.
• Promotes professional growth of Team Members.
• Proven ability to increase profits in similar operations preferred.

Responsible for educating customers about our premium coffees, signature drinks and pastry.

• Reporting directly to the Store Supervisor.
• Greet and chat with guests.
• Create a positive and energetic atmosphere for every guest.
• Develop personal ongoing relationships with regular guests.
• Prepare beverages and serve food products according to Caribou’s policies and procedures.
• Stock and organize store merchandise, as needed.
• Ensure the dining area is clean and well maintained at all times.
• Take guest orders and efficiently ring sales using the Point of Sales (POS) system.
• Manage cash drawer and follow all cash handling policies and procedures.

Reports directly to the Store Supervisor and responsible for providing product orientation and good customer service while maximizing potential sales every transaction. Ensures that all products were presented to the highest possible standards and constantly establishing rapport with customers.

• Assisting customer with product queries and selection
• Developing strong personal ongoing relationship with regular customers.
• Maintaining an attractive and appealing environment for customers by consistently executing visual merchandising and housekeeping standards of sales floor.
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
• Responding and taking actions on customer’s complaints.
• Completes sales transactions accurately and follow cash handling policies and procedure.
• Managing shelf stock and pricing activities.
• Promoting special offer and suggestive selling in every transaction to maximize sales target.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.