Document Management Specialist
Abu Dhabi Islamic Bank
Total years of experience :18 years, 7 Months
Checker profile in the General Process and Control team.
Assisted in the bank-wide migration project of scanned customer documents for proper document mapping and seamless transition.
Performed and cross-trained scanning functions for the Origination (Account Opening), Credit Card Maintenance, Personal & Home Finance, Cash Management, and Insurance & Investment (Takaful
and Sukuk) departments during the two-year transition into ADIB.
Contributed to the establishment of due diligence and reporting process in the centralization of email and fax management.
Co-authored process manuals.
Created MIS tracking reports.
Primarily managed activities related to customer fund transfers and service requests received electronically by email or fax.
Highlighted GBP, USD, EUR requests as well as specific AED requests with High-Risk involvement (as per Sanctions Transaction Restriction Matrix) for Group Compliance approval.
Coordinated with relationship managers, Treasury, Customer support, Callback Verification, and/or Payments teams for status updates or request completion.
Performed end-of-day daily reconciliation to ensure all requests received till cut-off and special requests received after EOD are processed by the team or highlighted to relevant individual /
department if rejected.
Monitored volume reports weekly, monthly, and quarterly for efficient staffing assignments in the team.
Conducted Popup Management reconciliation training to the offshore team during Offshoring of department processes.
Cross-trained team members with regards to Email and Fax Management activities.
Implemented process improvements to improve turn-around times and risk mitigations.
Accomplished annual mandatory bank trainings (Compliance, AntiMoney Laundering AML, Anti-Bribery & Corruption, Data Protection,
Cybercrime Awareness, and Fraud Prevention).
Assisted in system account maintenance specifically, popup message management, fees maintenance, and dormant account reactivation.
Décor Concepts for any event and entertaining.
Specialized in providing handmade décor that can be reused in several ways and multiple times.
Catered to clients who prefer mood accents that evoke warmth and sentiment to events but do not have the time and/or the ideas to customize as per his/her own liking.
Styled pre-nuptial shoots, wedding receptions, children's birthday parties, team buildings, private parties, and Christmas parties.
Reported to the department manager and assisted in supervision of the Centralized Scanning Unit.
Contributed to the fine-tuning and creation of new processes during the unit’s foundation stage, as part of the transition to the Offshoring
of the bank’s Operations functions.
Checked scanned documents for accuracy and propriety with regard to respective department’s specifications and, authorized approved documents for further processing by the offshore team (IGS).
Ensured internal stakeholders’ issues and concerns are well addressed and assessed fairly and promptly.
Supervised smooth batch flow and processing on a daily basis with adherence to agreed service level agreement and turnaround time.
Ensured processed batches have been returned to respective department in the same manner, order, and completeness as when given.
Monitored pending / future-dated submissions and checked if same were executed within / on required time.
Monitored volume reports weekly, monthly, and quarterly for efficient staffing assignments in the team.
Accomplished annual mandatory bank trainings (Compliance, AntiMoney Laundering AML, Anti-Bribery & Corruption, Data Protection,
Cybercrime Awareness, and Fraud Prevention).
Liaised with IT / Application Support Department for rectification of system errors encountered.
Represented the department during Lean Training to collaborate regarding possible process automations and customer experience
enhancements within the bank.
Participated in User Acceptance Testing (UAT) in both UAT and live environments.
Performed scanning functions as well as assisted the Commercial Assets and Liabilities, Credit, and Origination (Account Opening) departments’ tasks respectively in the interim during the
decentralized period of Scanning.
Updated the Process Manual and Service Level Agreements of the department with each business unit, in line with current organizational changes.
Reported to the Sourcing Department manager.
Coordinated with the bank’s contractors for production and delivery of Retail and Corporate chequebooks, debit cards, credit cards & pins, statements, as well as other special document requests.
Shared daily submission reports and contact details carrier files with the bank’s contractors for new and resend deliveries.
Maintained daily tracker reports for each product and appropriate status to assist the Front Office in handling customer queries regarding the same.
Maintained inventory of Retail and Corporate chequebooks sent for production in the appropriate system.
Monitored stationery stocks required for production of Retail and Corporate items and coordinated with bank’s suppliers for orders
and restocking as when appropriate.
Monitored aging of undelivered items and coordinates with appropriate contractors for proper destruction as per bank policy.
Ensured internal and external customer issues and concerns are well addressed and assessed fairly and promptly.
Raised purchase orders in the system for contractors under the department’s responsibility and prepared Invoice handovers to Accounts Payable Department.
Asset Operations Officer - Authorizer
October 2007 - November 2010
Reported to the department manager and assisted in supervising the team.
Authorized system disbursal transactions, overdraft setup and cancellation, and personal loans & mortgage restructuring done by A.P.O.- Makers.
Liaised with Payments Department for handover coordination of telex transfer requests for disbursed loans.
Checked all cases before handover to Payments Department or before record filing to verify accuracy of system disbursal / setup /
cancellation / restructuring.
Checked daily system maintenance activities handled by the department if carried out properly.
Assisted the Customer Service departments of the bank (branches, Complaints Management, and Call Centre) with regard to operation-related complaints and queries.
Checked all received instructions / requests if processed on agreed cutoff times and, if there are rejected applications, checked if rejections have properly noted reasons.
Coordinated with the Record Management Department to ensure data management in the department is within bank policies.
Liaised with IT / Application Support Department for rectification of system errors encountered.
Monitored pending / future-dated instructions and checked if executed within / on required time.
Accomplished annual mandatory bank trainings (Compliance, Anti-Money Laundering AML, Anti-Bribery & Corruption, and Fraud Prevention).
Planned and coordinated events-related and HR-related needs within the team.
Asset Operations Officer - Maker
April 2007 - September 2007
Opened personal loan and mortgage accounts and disbursed the funds to the customer’s respective debt service accounts.
Screened and verified submitted loans and post-dated cheques with completed documentation and credit checks.
Reconciled general ledger reports on a daily basis.
Handled the daily filing and retrieval of documents.
Extensively trained to handle phonebanking queries regarding the bank’s various products and services, including ongoing promotions and campaigns.
Highly proficient in handling complaints and providing efficient & effective resolutions.
Offered financial schemes to customers proactively and when applicable.
Extensively trained specifically, with regard to interior fit-outs of office spaces and retail establishments, to promote the company’s
products and services to prospective, new, and existing clients.
Cross-trained in the company’s production plant for project time management and product comprehension.
Prepared proposals as per client’s interest and requirement.
Supervised installations and coordinated with the client, the technical and production team to ensure product quality control.
Maintained communication with existing clients to sustain long-term relationships.
Extensively trained to take directory assistance calls from the US and UK markets.
Provided the right information--business or residential listings,
movies & events times and listings, driving directions, timetables, and much more—at the least amount of time with maintained 100% quality.
Motivated to satisfy customers, giving the extra mile when the need arose.
Reported primarily to the events director and carried out functions required.
Assisted production managers from pre-production to execution of events such as Levi’s Red Tab Fashion Show, Coke Light Product Launch, Fila Ferrari Product Launch.
Sourced suppliers required in the production. Responsible for coordination and delivery of needed materials to the artists, talents and designers.
