Property transfer executive
Emaar properties
Total years of experience :13 years, 8 Months
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Use oracle system to update customer data, check statements & payments
Provide quality service and support in a variety of areas including, initial sales contract, title deeds, NOC for transfer/mortgage.
Maintain a balance between company policy and customer requests in decision making.
Handles issues in the best interest of both customer and company.
Deal with Dubai land department to issue title deeds, initial sales contract, property transfer and update properties & customer data
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Dealing with different departments of the insurance companies such as Zurich, FPI, Royal London 360, OMI, Oman Insurance and Orient Insurance.
Managing incoming and outgoing new applications, such as checking for correct details and complete documentation.
Attending to a policy servicing policy issues such as increment/decrements of premiums and /or benefits surrender, renewals, fund switches & reinstatement.
Ensuring that all applications and policy servicing transactions are resolved in a timely manner.
Attentive to Sales Advisors information and client related queries.
Suggesting the Advisors what alternative products which could be used & helping with the comparisons.
Suggesting the advisor & clients with the timely switching of funds.
Maintain all client related documents in an accurate an organized manner.
Process insurance claims such as death claims, PTD claims and critical illness claims to make sure that payments and settlements have made in accordance with company practices and procedures.
Maintaining client records & their policies on IMS & Plineo system.
Keeping a check on the collection of the premiums & preparing renewal reports of all the RM’S
Sending regular premium reminders to the clients.
Dealing with the clients on regular basis with their queries in regards to their various products.
Handling complaint cases related to CC COLLECTION, client miss-selling, services with RM’S.
Reading, Monitoring And Responding To The Principal's Email,
Answering Calls And Handling Queries,
Preparing Correspondence On The Principal's Behalf
Liaising With Staff, Clients, Etc
Managing The Principal's Electronic Diary
Booking Meetings And Writing Minutes
Organizing Travel And Preparing Complex Travel Itineraries
Planning, Organizing And Managing Events
Attending Events/Meetings As The Principal's Representative
Conducting Research On The Internet And Preparing Presentations
Preparing Papers For Meetings
Provide overall administrative and secretarial support to the Team.
Regular follow up with team members to ensure timely delivery for different deadlines/assignments.
Liaison with internal bank’s department and external contacts.
Order and maintain stationery and other office equipments
Sort and distribute incoming mail to areas and staff within the organization, and dispatch outgoing mail
Attend to visitors and assist other staff in the organization with their enquiries
Maintain records of correspondence as and when required
Identify customer needs
Refer customers to appropriate banking services and representatives.
❖ Dealing with Oracle Financial Application 11 (Petty cash, supplier bills, immediate payments, staff accounts, and settlement of utility bills)
❖ Prepare Monthly Supplier Payment List, Compare With Final Payment Registers
❖ Make Oracle Batch Payments To Suppliers And Sub Contractors, Updating The Payment Records After Signing The Cheque Payment Voucher.
❖ Preparing Monthly Banks reconciliation.
Asssistant for the company's laywer: ❖ Prepare subpoenas submitted to court,
❖ Gathering necessary documents for trials and submitting paperwork to courthouses,
❖ Maintains and organize legal files,
❖ Schedules court appearances, assembles documents and exhibits, keeps check on pending cases to avoid default in filing pleadings, and maintains court dockets and diaries.
❖ 2003 to 2007: Bachelor in accountancy, High Institute of management (ISG) Bouchoucha, Bardo, Tunis