Brand Ambassador
Cartier
Total years of experience :13 years, 2 Months
- Have full knowledge and understanding of Clients Relation Center processes, collections, brand policies, brand processes, retail network etc.
- Have the brand culture and knowledge to respond with service excellence to all types of questions.
- Have the knowledge of scripts / templates / processes and tools to get the right information to best respond to the clients’ requests.
- Collect and handle client personal information with care and respect strictly brand privacy policy
- Handle client complaints, investigate with concerned parties (boutique, dealers, workshops, head office, logistics, and other markets), support in resolving complaints and communicate solutions to client. Follow-up until complaint closure.
- Generate sales leads, reservations and boutique appointments. Coordinate with boutiques and follow-up with clients until conversion.
Establish deals between suppliers and company according to customer’s requirements and manage financial accounts overseas.
Assisting local and overseas customers with online financing software and technical problems.
Monitoring and follow up with cards and fraud centers to ensure the full flexibility and maximum security for all bank users through all alternative channels.
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Assist with onboarding of new users
Manage PC setup and deployment for employees using standard hardware, images and software
Perform timely workstation hardware and software upgrades as required
Developing long-term relationships with clients through managing and interpreting their requirements.
Calculating client quotations and administering client accounts.
Providing pre-sales technical assistance and product education, and after-sales support services.
Liaising with other members of the sales team and other technical experts.
